About the Role
As an Automotive Collision Center Manager, you will oversee daily operations, drive production efficiency, and ensure high-quality repair standards. You will lead a skilled team to deliver exceptional service while optimizing financial performance and maintaining strict adherence to industry best practices.
Responsibilities-
Lead daily production meetings to align the team on repair goals, workflow requirements, and project timelines.
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Manage the full repair lifecycle, ensuring accurate parts billing, comprehensive disassembly documentation, and efficient resource utilization to maximize shop profitability.
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Oversee customer financial interactions, including verifying deductible responsibilities and securing initial payments prior to initiating vehicle repairs.
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Facilitate regular team meetings to establish performance goals, resolve operational bottlenecks, and foster a collaborative environment.
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Maintain rigorous quality control standards by utilizing CCC checklists and ensuring all repairs meet safety and warranty requirements.
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Advocate for safe and ethical repair procedures when navigating insurance DRP and fleet guidelines.
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Conduct professional vehicle hand-overs, providing customers with detailed repair reviews and warranty information.
Qualifications-
Proven experience in collision center management or automotive shop leadership.
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Strong proficiency in leadership, team supervision, and staff development.
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Expertise in automotive repair processes and shop workflow management.
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Ability to interpret and apply insurance DRP and fleet compliance guidelines.
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Technical familiarity with automotive paint sprayers and modern vehicle repair technology.
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Experience utilizing CCC estimating and management software.
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Strong coaching and mentoring capabilities to improve technician performance.
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Demonstrated success in driving shop profitability and operational efficiency.
