Winery Concierge
Kenwood, California
Reports to: Guest Experience Manager
Full-Time or Part-Time
About the Ledson Family Winery
Established in 1860, the Ledson Family has built a legacy of excellence in Sonoma County, spanning generations in viticulture and winemaking. Selected as one of the best places to work by the North Bay Business Journal, Ledson is an established winery in Sonoma Valley featuring three different wine labels, a castle in Kenwood and a boutique hotel in Sonoma. Ledson has a quality first mantra, not only with our wines but also our tasting room, grounds and guest’s experience. As a family-owned winery, we believe our customer comes first and it is our goal to provide them with exceptional hospitality. We value our employees and encourage opportunities for growth promoting long-term careers. Ledson offers an exceptional environment for career development and progression, evidenced by our numerous team members with over 20 years of tenure.
Position Summary
A Concierge at Ledson Winery is a professional whose primary role is to provide exceptional hospitality. They greet guests and assist, coordinate, sell and facilitate experiences, with the goal of providing personalized, high-quality service and convenience. Qualified candidates will be customer service orientated, sales driven, proficient on the phones, and capable of providing superior hospitality. With our primary focus being hospitality, our concierge engage with winery guests, hotel concierges, and transportation partners by phone, email, and in person to gather detailed information, suggest tasting experiences and enhancements, and book appointments for the winery, hotel, Zina Lounge, and the Ledson guest house and cottages.
Concierge team members collaborate closely with our external hospitality team to ensure effective communication and the smooth execution of scheduled tastings, referrals, events, and accommodations for all guests. They also help monitor the timely setup, turnover, organization, and cleanliness of each tasting suite and public area. Concierge also assist with weekly menu updates and print collaterals as needed for all Ledson brands as well as executing special events as needed. Setting an example for customer service, our Concierge support management, lead by example, display a professional demeanor/appearance, and provide feedback on guest experiences for improvement opportunities.
Qualifications
· Strong English language skills and a desire to speak with guests and business partners throughout the day while providing exceptional customer service
· Proficiency in using computer software systems, including the Microsoft Office Suite – previous experience with Tock and AMS a plus but not required
· Capable of providing exceptional customer service in all interactions with guests
· Must be able to work full-time hours including weekends, minor holidays, and occasional evenings
· Ability to pass background and drug screening
What We Offer
· A compelling role within a respected, multi-generational family-owned winery
· Work in a beautiful winery setting and exceptional event venue
· A dynamic, collaborative culture with opportunities for long-term growth and career advancement
· $22-$24/hour depending on experience, plus bonus opportunities
· Comprehensive benefits package including medical insurance, 401k and paid vacation
· A rare opportunity to contribute meaningfully to a winery with over 160 years of winemaking history
Join the Legacy
If you have a strong work ethic, a drive for excellence, and a desire to learn and grow, we invite you to apply and become part of the Ledson Family legacy.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
