Production Tech Job Description
About BridgeCom Systems:
Our mission is to help people communicate using 2-way radio by being the most innovative and human brand in radio. We supply, support, and provide value to our customers located all around the USA from our primary location in Kansas City, MO. Our core values are the backbone of our business and guide our hiring process: we are inspirational, accountable, transparent, disciplined, aligned, and results-oriented.
Role
Technician. Bring capable, timely skills and a great attitude to all tasks. Work with physical devices and radio systems, help customers troubleshoot over the phone, and be comfortable stepping in front of a camera to teach others. Communicate in a professional manner between technical and non-technical co-workers and customers.
Responsibilities
- Assemble devices as required
- Program our Plug and Play Packages (digital radios and hotspots)
- Program our repeater systems
- Assist other Technicians. Answer Tech questions for Sales and Office staff
- Take tech support calls from customers who need help or run into trouble
- Communicate with Sales and Customer Support Staff
- Support Shipping as needed to improve product turnaround
- Assist with technical customer service as needed
- Appear on camera to help create how-to videos for customers
- Commit to daily training
Results
- Expect to learn all the device configurations
- Expect to maintain efficient and high-volume throughput, with completion as required in a timely fashion
- Assist customers in their understanding and provide information as needed
- Be upbeat and work as a team
Requirements
- High levels of technical and electrical aptitude
- Demonstrate competency with basic Mechanical & Electrical skills
- High dexterity with hand tools and strong attention to detail
- Able to proficiently use a Windows PC
- Able to lift and move 50 pounds
- Comfortable being on camera and teaching people through video
- Personality to deal with customers and coworkers while maintaining a great attitude and teamwork
- Willingness and follow-through to advance individual and company goals as a team and to resolve issues as encountered
- Have a positive attitude
- Willing to get your Ham Radio License
- High School Diploma or GED Equivalent
- Must put the words "BLUE M&M's" in your application email.
Bonus Points
- Engineering degree or experience
- LMR (land mobile radio) experience
- Desire to learn, advance, and grow into an engineering position
- Already have your Ham Radio License
How to Apply
To apply, please email your resume and a quick 30-second video telling us why you want the position to [email protected].
Dress code: casual
Job Type: Full-time, on-site
Hours: 8 am to 5 pm Monday through Friday with a 1-hour lunch
Pay: will depend on experience, $45k to $55k per year
This description covers the core duties of the role but isn't a complete or fixed list. You may be asked to take on other tasks or responsibilities as needed by your supervisor.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
