Job Title: CAC Outreach Coordinator
Position Summary: An employee in this classification works under the supervision of the Chief Strategy and Engagement Officer. The CAC Outreach Coordinator supports CAC’s neighborhood outreach, community engagement, partnership development, and public awareness efforts.
The position serves as a community-based connector between CAC, neighborhood residents, businesses, service providers, and other stakeholders. Responsibilities include conducting outreach, providing basic information and resource navigation, developing and maintaining community partnerships, supporting storytelling and promotional content, and assisting with seasonal outreach activities involving CAC’s resource van.
The CAC Outreach Coordinator provides initial information, identifies appropriate resources, and connects individuals and families with CAC programs or other community service providers.
Essential Duties & Responsibilities:
· Conduct outreach to residents, neighborhood groups, businesses, schools, faith communities, service providers, and other community stakeholders.
· Build trust and engage with residents from diverse backgrounds, including individuals and families experiencing financial hardship or other barriers.
· Provide basic resource navigation by listening to residents’ needs, sharing information about available services, and connecting individuals with appropriate CAC programs or community partners.
· Make referrals and, when appropriate, provide limited follow-up to help ensure individuals successfully connect with the identified resource.
· Maintain clear professional boundaries and refer individuals needing ongoing assessment or case management to the appropriate program.
· Build, maintain, and leverage relationships with nonprofit organizations, government agencies, neighborhood leaders, businesses, schools, faith communities, and other partners.
· Identify opportunities for coordinated outreach, referrals, resource fairs, community events, sponsorships, and shared initiatives.
· Serve as a point of contact for individuals seeking information about CAC services at outreach events.
· Plan, promote, and participate in neighborhood events, resource fairs, community meetings, and other outreach activities.
· Assist with developing flyers, social media content, presentations, outreach materials, and other communications that increase awareness of CAC services and community resources.
· Identify and help develop stories that demonstrate CAC’s community impact, including gathering information from staff, partners, and participating residents.
· Support interviews, photographs, testimonials, and other storytelling activities in accordance with CAC policies, confidentiality requirements, and required permissions.
· Coordinate with appropriate CAC staff to ensure public-facing information is accurate, accessible, and consistent with agency messaging and brand standards.
· Safely drive and operate CAC’s resource van during seasonal outreach campaigns, community events, and other assigned activities.
· Assist with scheduling and coordinating the resource van in partnership with CAC departments and community organizations.
· Load, transport, set up, and break down outreach materials, tables, signage, equipment, and supplies.
· Help ensure the resource van and outreach materials are clean, organized, properly stocked, and ready for community use.
· Gather feedback from residents and community partners regarding emerging needs, service barriers, and opportunities for collaboration.
· Track outreach contacts, referrals, partnerships, event participation, resource van activities, and other required program information.
· Maintain accurate records in agency databases and prepare reports, summaries, correspondence, and presentations as required.
· Communicate community needs, service gaps, outreach results, and partnership opportunities to the supervisor and relevant CAC departments.
· Represent CAC professionally and serve as a positive ambassador for the agency and its mission.
· Attend staff meetings, community meetings, trainings, and other activities related to outreach, communications, partnerships, and resource coordination.
· Work occasional evenings and weekends as required by outreach and community event schedules.
· Support the development and ongoing engagement of Resident Advisory Boards, including working with program staff to identify, engage and prepare clients for potential service on CAC boards and advisory groups.
· Perform other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities needed for the position.
· Knowledge of community outreach, human services, social services, marketing, communications, public relations, or related fields.
· General knowledge of community resources available to low-income individuals and families in Knoxville and Knox County.
· Ability to engage individuals and families with empathy, professionalism, cultural humility, and respect.
· Ability to listen to residents, identify basic needs, explain available resources, and make appropriate referrals.
· Ability to recognize when an individual requires more intensive assistance and refer the person to an appropriate case management or service program.
· Ability to establish, strengthen, and leverage community partnerships.
· Ability to communicate clearly and effectively, both orally and in writing.
· Ability to gather information and develop clear, engaging stories about programs, partnerships, and community impact as needed or assigned.
· Ability to assist with creating flyers, social media content, presentations, and other outreach materials.
· Ability to make presentations and communicate information to community groups, partners, staff, and the public.
· Ability to plan and coordinate outreach events, schedules, materials, and logistics.
· Ability to work independently in community settings while coordinating effectively with agency staff and partners.
· Ability to maintain confidentiality, obtain appropriate permissions, and use sound judgment when sharing client or program stories.
· Ability to collect, organize, document, and report accurate outreach and program information.
· Ability to manage multiple priorities, meet deadlines, and adapt to changing community needs.
· Ability to use Microsoft Office applications, email, databases, social media platforms, and other standard workplace technology.
· Ability to safely operate the CAC resource van and other agency vehicles as assigned.
· Ability to lift, carry, load, and unload outreach materials and equipment, with or without reasonable accommodation.
· A bachelor’s degree in social work, human services, communications, marketing, public relations, community development, or a related field is preferred.
· Must possess a valid Tennessee driver’s license.
· Must maintain a driving record that meets CAC’s requirements for operating an agency vehicle.
· Must be comfortable safely driving and operating a mobile resource van.
· Must be willing and able to work a flexible schedule, including occasional evenings and weekends.
· Must be able to travel throughout Knoxville and Knox County for outreach activities, meetings, and events.
· Successful completion of required background checks and driving-record review is required.
Compensation and Benefits: Full-Time Employees
CAC offers an excellent benefits package including:
- 100% Employer-paid Individual Health Insurance
(co-pays apply for Spouse/Dependents)
- Group Life Insurance
- Pension Plan contributions
- Public Service Loan Forgiveness (PSLF) for Student Loans
- Co-pay Dental & Vision Insurance
- Paid vacation, sick leave, and generous holidays
SKILL LEVEL: 8, Starting at $19.26hr/$37,557 annually
Resumes may be emailed to [email protected] or you may apply using our online form. Note: Emailed resumes sent as attachments must be provided in Microsoft Word or PDF format.
An Equal Opportunity Employer
KNOXVILLE-KNOX COUNTY COMMUNITY ACTION COMMITTEE
Pay: From $19.26 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
