Overview:
Dispatcher – Superior Comfort | Bristol, RI
About Us
Superior Comfort is a trusted HVAC provider serving Rhode Island and Southeastern Massachusetts. We pride ourselves on delivering high-quality heating, cooling, and indoor air quality solutions with integrity, professionalism, and care. Our team is committed to continuous improvement, customer satisfaction, and employee growth.
The Opportunity:
We’re looking for a highly organized and motivated Dispatcher to help ensure our technicians are scheduled efficiently and customers receive timely, high-quality service. You’ll be the central point of communication between our office and field teams, playing a key role in customer satisfaction and operational excellence.
What You’ll Do:
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Schedule and dispatch technicians for residential service calls and installations
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Prioritize jobs based on urgency, technician availability, and geographic location
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Communicate clearly with customers regarding appointment confirmations, updates, and expectations
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Coordinate emergency responses and resource allocation
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Track technician progress and adjust scheduling in real-time as needed
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Maintain detailed records of service calls and field activities
What We’re Looking For:
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Prior experience in dispatching, scheduling, or a related administrative role
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Strong communication and customer service skills
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Ability to multitask and remain calm in a fast-paced environment
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Familiarity with dispatching software; ServiceTitan experience is a big plus
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Detail-oriented and adept at managing logistics and timelines
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A team player who thrives in a collaborative setting
What We Offer
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401(k) with company match
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Health, dental, and vision insurance
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Short- and long-term disability coverage
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Life insurance
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Paid holidays and generous PTO
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Employee discounts on services
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Referral bonus programs
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Supportive team environment with growth opportunities
Compensation:
