The Field Operations Support Specialist provides hands-on service and operational support across maintenance, housekeeping, supplies, and property readiness. This role serves as a critical execution arm for Field Operations, owning assigned service tickets from start to finish and ensuring timely resolution, clear documentation, and high-quality standards across the property portfolio. This position works extensively within our field operations software, is accountable for closing work orders with detailed notes, and partners cross-functionally with Property Managers, Onboarding, Revenue, Guest Services, and third-party vendors to keep homes guest-ready and operationally sound.
Schedule: 10:00 am-6:30 pm
Position: Full-time Seasonal
This position will run from June 2026 - September 2026
Core Responsibilities
Ticket & Work Order Execution
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Own assigned service tickets from dispatch through completion, ensuring:
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Timely resolution
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Accurate status updates
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Clear, detailed documentation in the field operations system
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Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure
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Escalate issues appropriately and communicate progress to internal stakeholders
Property Readiness & Field Support
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Conduct pre-arrival and routine property inspections to ensure homes meet brand and quality standards as assigned
Support maintenance and housekeeping operations through:
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Punch list execution
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Light maintenance tasks
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Quality assurance checks
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Deliver and install supplies, amenities, linens, and equipment as needed
Inventory & Logistics
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Track and manage field inventory (linens, amenities, supplies, equipment) as needed
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Support restocking, transfers, and organization of storage locations as needed
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Coordinate deliveries and returns with vendors and internal teams
Cross-Functional Coordination
Partner closely with:
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Logistics Coordinators and Logistics Managers on tickets and resolutions
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Property Managers on property needs and priorities
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Guest Services on in-stay issues requiring ticket resolution
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Onboarding on new home readiness
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Revenue and Marketing on photo readiness and listing standards
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Coordinate with third-party vendors to ensure work orders are completed to standard and on time (in coordination with the assigned Property Manager)
Documentation & Systems
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Maintain accurate records in field operations software, including:
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Work performed
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Photos and inspection results
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Inventory usage
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Vendor activity
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Follow established SLAs and escalation protocols
General Support
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Support seasonal surges, emergency response, and special projects
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Provide cross-coverage across markets or teams as needed
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Other duties as assigned
Skills & Qualifications
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High school diploma or equivalent required
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1+ years of experience in field operations, maintenance, housekeeping, logistics, or
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hospitality preferred
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Strong organizational skills and ability to manage multiple tickets and priorities
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Comfortable working from mobile apps, ticketing systems, and property management
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software
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Detail-oriented with a strong commitment to documentation and follow-through
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Physically able to lift up to 50 lbs and perform field-based tasks
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Reliable transportation and valid driver’s license
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Flexible schedule including weekends, holidays, and on-call support as needed
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Professional, service-oriented, and able to work independently while collaborating across teams
Workplace Environment & Physical Requirements
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Ability to work in properties requiring walking, climbing stairs, and physical assessment
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Ability to move freely and lift up to fifty (50) pounds without assistance.
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Valid driver’s license and reliable transportation and ability to conduct in-market property
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visits regularly.
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Available for evening/weekend inspections, calls, or property emergencies
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Primarily market-based role with combination of office and field work
