Now Hiring: Assistant General Manager (AGM) | Shangri-La Nevada dba GRD Nevada – Nevada Dispensary
Are you ready to elevate your leadership journey in the fast-growing cannabis industry?
Shangri-La Nevada dba GRD Nevada is seeking a proactive, experienced, and team-oriented Assistant General Manager (AGM) to support day-to-day dispensary operations, lead a passionate team, and ensure compliance within our regulated environment. This is your opportunity to be a key player in a high-impact role where operational excellence and customer satisfaction intersect.
Location: Nevada
Job Type: Full-Time | Salaried | Leadership Role
Reports To: General Manager (GM)
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Operational Support: Partner with the GM to manage all daily dispensary operations—from inventory control and compliance to sales performance and team scheduling.
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Leadership & Development: Assist in hiring, training, and mentoring a motivated team while fostering a culture of accountability, teamwork, and professionalism.
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Staff Scheduling: Ensure the dispensary is properly staffed to meet customer and operational demands, while maintaining labor efficiency.
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Customer Experience: Uphold and model exceptional customer service standards, resolving escalated concerns while maintaining a welcoming, educational environment.
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Regulatory Compliance: Ensure operations are in full compliance with all Nevada cannabis laws and regulatory standards.
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Inventory Oversight: Assist in product tracking, auditing, restocking, and ensuring inventory accuracy through POS and compliance systems.
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Financial Administration: Support the GM with sales reports, performance tracking, expense management, and operational analytics.
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Facility Maintenance: Coordinate store upkeep and vendor appointments, ensuring a clean, safe, and compliant facility.
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Issue Resolution: Help resolve employee performance concerns, customer complaints, or day-to-day challenges swiftly and professionally.
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Employee Lifecycle Support: Conduct interviews, initiate documentation for performance issues, and support the team in alignment with company policy and labor regulations.
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Experience: 2–4 years of leadership experience in retail, cannabis, or another regulated industry.
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Regulatory Knowledge: Familiarity with Nevada cannabis compliance guidelines (preferred).
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Leadership Strength: Confidence in leading and inspiring a team with integrity and purpose.
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Customer-First Mentality: Strong focus on service, education, and the customer experience.
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Operational Mindset: Understanding of POS systems, inventory platforms, and retail operations.
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Excellent Communicator: Clear, calm, and professional communication skills—verbal and written.
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Flexible Availability: Willingness to work weekends, evenings, and holidays as needed.
We’re more than a dispensary—we’re a mission-driven team shaping the future of cannabis retail. As an AGM, you’ll be trusted to lead, grow, and make a meaningful difference every single day in a workplace that values people just as much as performance.
Let’s build something remarkable—together.
