Job Overview
We are seeking a dynamic and detail-oriented Dental Front Office Assistant to join our vibrant dental team. In this pivotal role, you will be the welcoming face of our practice, managing patient interactions, scheduling appointments, verifying insurance, and ensuring smooth administrative operations. Your energetic and proactive approach will help create a positive experience for every patient while supporting the clinical team with essential administrative tasks. This position offers an exciting opportunity to contribute to a busy dental clinic while honing your skills in medical and dental office management.
Responsibilities
- Greet patients warmly and provide exceptional customer service at the front desk
- Schedule and confirm patient appointments using the dental practice management software Dentrix
- Verify insurance coverage, benefits, and eligibility using Stratus
- Collect and process payments, including medical collections and billing procedures
- Manage patient records accurately within EMR (Electronic Medical Records) systems and ensure HIPAA compliance
- Answer multi-line phone systems with professional phone etiquette and assist with patient inquiries
- Review documentation for accuracy, including intake forms, care plans, and medical records, ensuring proper coding with CPT, ICD-10/ICD-9 codes for billing purposes
- Maintain organized filing of dental and medical records while ensuring confidentiality and compliance with health information management standards
- Support clinic operations by managing appointment scheduling, patient check-in/out processes, and office management tasks
Requirements
- Proven experience in a dental or medical front office setting; dental clinic experience highly preferred
- Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and health information management practices
- Familiarity with Dentrix
- Proficiency in Microsoft Office Suite (Word, Excel) and typing skills including 10-key typing for data entry
- Excellent communication skills with professional phone etiquette; bilingual abilities are a plus to serve diverse patient populations
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
- Knowledge of HIPAA regulations to ensure patient privacy and confidentiality at all times
- Strong organizational skills for filing, documentation review, and office management support
- Experience with insurance verification processes including Medicare and Medicaid is advantageous
- Demonstrated ability to provide exceptional patient service in a healthcare setting
What We Offer (after 90 day probationary period)
- An aggressive bonus system
- PTO increasing year over year
- 3% Simple IRA match through Edward Jones
- A planet fitness gym membership
- Free dental treatment with the exception of lab fees
Join us as a vital part of our team where your enthusiasm and expertise will directly impact patients’ experiences. We’re dedicated to fostering a supportive environment that values your contributions while offering opportunities for growth in the exciting field of dental healthcare administration.
Pay: From $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
