Job Overview
We are seeking a dynamic and motivated Delivery and Production Team Leader to oversee daily operations within our Mattress production facility and on Delivery. This pivotal role combines leadership, quality assurance, and compliance responsibilities to ensure smooth, efficient, and safe manufacturing and delivery processes. As a Team Leader, you will guide employees through production activities, uphold rigorous safety standards, and drive continuous improvement initiatives to meet and exceed quality benchmarks. Your energetic approach will inspire your team to deliver excellence every day while maintaining strict adherence to regulatory requirements.
Duties
- Supervise and lead a small team of delivery and production workers, ensuring high standards of professionalism and customer service.
- Provide feedback, and address any performance or conduct issues within the team with Management.
- Ensure compliance with safety, quality, and service protocols throughout delivery and production operations and while offsite.
- Develop a positive and cooperative team environment to ensure efficient, smooth operations. Work as a team.
- Maintain high standards of production quality, ensuring products meet all safety, design, and quality specifications.
- Monitor production schedules, ensuring all orders are completed on time
- Troubleshoot production issues and implement corrective actions to minimize downtime and improve efficiency.
- Continuously evaluate production processes for improvements to increase productivity and reduce waste.
- Supervise warehouse operations including receiving, storing, inventory control, and order fulfillment.
- Schedule and direct daily work for production, warehouse and delivery balancing workload and labor needs.
- Ensure facilities and equipment are maintained in safe, clean and operational condition.
- Communicate with the team throughout the day to address issues or changes that arise.
- Cover deliveries and production when short staffed or in need of help.
- Manage any urgent or special delivery or production requests while maintaining a high level of customer service.
- Discuss customer concerns or issues regarding deliveries, including damage to goods or delayed deliveries with Management.
- Go into customers homes or businesses for deliveries, comfort adjustments or any postsale related service issues.
- Collaborate with management to manage delivery expectations and resolve any post delivery concerns.
- Work with management to analyze delivery and warehouse data to identify areas for improvement.
Requirements
- Must have transportation, insurance, clean driving record and valid driver’s license. Forklift certification is a plus.
- Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.
- Excellent communication skills, both written and verbal. Ability to manage customer service issues and resolve conflicts in a calm and professional manner.
- Ability to team lift up to 150 pounds and perform manual tasks as required.
- Comfortable working in a warehouse environment, including standing, walking, and bending for extended periods.
- Ability to work in various weather conditions during deliveries.
- Ability to work in a factory environment with varying temperatures and noise levels.
Pay: $22.00 - $30.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Paid time off
- Safety equipment provided
- Tuition reimbursement
- Vision insurance
Work Location: In person
