Stall Manager
at BRD
Baltimore, MD
About BRD:
BRD is Baltimore’s best fried chicken joint. We are known for our fried chicken sandwiches, chicken boxes and excellent sauces. At BRD, we strive to provide our guests with outstanding service, carefully sourced quality ingredients, and creatively inspired menu options.
Position Overview:
Every great team has great leaders – as kitchen manager at BRD, you are one of the anchors of your store and it is your responsibility to enthusiastically lead your team with a focus on exceptional customer service and great tasting, high quality food. Your responsibilities include assisting the GM to develop the team, create an excellent guest experience, and ensuring consistent, high quality food that meets BRD standards.
Job Responsibilities:
- Helping the team run brilliant shifts
- Communicating with the area manager about store performance, standard operating procedures, scheduling, and team management
- Placing food and beverage orders and posting weekly schedules on time
- Demonstrating a calm demeanor during periods of high-volume business and unusual events, and managing smooth transitions after these events to keep store operations running smoothly and effectively
- Displaying a customer comes first attitude by setting a positive example for the store team, as well as holding team members accountable for delivering consistently outstanding customer service
- Implementing existing and new company standards through effective planning, communication, and coaching of the store team
- Planning, identifying, communicating and delegating appropriate responsibilities and practices to team members to ensure smooth flow of operations
- Providing coaching and direction to store team to achieve operational goals
- Constantly reviewing store environment and business performance to identify problems, concerns and opportunities for improvement. Effectively planing solutions and communicates plan to the store team to meet operational goals
Developing the Team:
- Manages team members by coaching in the moment, providing performance feedback, and setting goals to improve performance
- Utilizes operational tools to keep record of coaching and performance reviews
- Utilizes and demonstrates effective management and leadership practices to create and maintain a successful store team that results in an environment where team members feel valued and respected
Requirements:
- Management experience
- Experience in fast-casual restaurants or kitchen management
- Experience in food safety and planning
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to manage store operations independently
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- ServSafe certification
Job Types: Part-time, Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
Experience:
- Restaurant management: 1 year (Required)
Work Location: In person
