Position Summary
Southwest University is seeking a welcoming, service-driven Campus & Hub Experience Associate to serve as the first point of connection in our SU Lounge. This role is centered on delivering exceptional customer service and creating a warm, engaging environment for students, staff, and visitors.
The Campus & Hub Experience Associate will act as a host of the space, ensuring every individual feels supported, comfortable, and connected to Southwest University resources. This position plays a key role in enhancing the overall student and community experience through meaningful interactions and daily operations support.
Responsibilities:
- Provide excellent customer service to students, staff, and visitors
- Greet and assist guests in a warm, professional, and welcoming manner
- Help maintain a clean, organized, and inviting environment
- Manage and maintain the self-serve coffee station, including restocking and cleanliness
- Answer questions and direct individuals to the appropriate Southwest University resources
- Support daily operations of the space and help ensure a positive overall experience
- Represent Southwest University with professionalism and hospitality
Physical Requirements
- Ability to stand and remain active for extended periods (8+ hours per shift)
- Ability to move throughout the space and perform light cleaning and restocking duties
Qualifications:
- High school diploma or equivalent required
- At least 1 year of customer service or front-facing experience preferred
- Strong communication and interpersonal skills
- Dependable, professional, and service-oriented
- Ability to stand for 8+ hours per day
Pay: $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Required)
Language:
- English/Spanish (Required)
Work Location: In person
