Overview
Join our dynamic hospitality team as a Guest Service Representative, where your enthusiasm and dedication will create memorable experiences for our guests. Whether you’re seeking full-time or part-time opportunities, this role offers an exciting chance to showcase your exceptional customer service skills in a vibrant, fast-paced environment. As the first point of contact for our guests, you’ll be instrumental in delivering seamless check-in and check-out processes, addressing guest inquiries, and ensuring their stay exceeds expectations. Your energetic approach and attention to detail will help foster a welcoming atmosphere that keeps guests coming back.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional first impression.
- Manage reservations using hospitality management systems such as PEP, OnQ or Property Management Systems (PMS), ensuring accuracy and efficiency.
- Handle guest inquiries via multi-line phone systems with excellent phone etiquette, offering prompt solutions and information.
- Assist with front desk operations including check-ins, check-outs, and processing payments securely.
- Address guest concerns or issues swiftly by applying customer service problem-solving skills, escalating when necessary.
- Maintain comprehensive records of guest interactions, reservations, and incident reports to ensure smooth operations.
- Support hotel emergency procedures by staying informed of safety protocols and acting swiftly during emergencies.
Requirements
- Proven experience in hospitality management or hotel front desk operations preferred; hotel experience is highly valued.
- Multilingual or bilingual abilities are a significant advantage for communicating with diverse guests.
- Familiarity with hospitality reservation systems such as PEP or OnQ other property management systems (PMS).
- Strong customer service skills with a focus on guest relations and problem-solving capabilities.
- Knowledge of hotel management procedures including night audit processes and guest services protocols.
- Ability to operate multi-line phone systems efficiently while maintaining professionalism at all times.
- Excellent communication skills, both verbal and written, with a friendly demeanor that enhances guest experiences.
Join us to be part of an energetic team dedicated to delivering exceptional hospitality! We value proactive individuals who thrive in lively environments and are eager to make every guest’s stay unforgettable. This paid position offers the opportunity to grow within the hospitality industry while providing outstanding service that keeps our guests returning time after time.
Pay: $14.00 - $16.00 per hour
Work Location: In person
