At AlteraFlex Circuits, we pride ourselves on delivering exceptional service and building strong relationships with our clients. We are a PCB Manufacture . We are looking for an organized, detail-oriented, and customer-focused Customer Service Representative to join our team and help us drive smooth daily operations.
What You’ll Be Doing
In this role, you will act as the vital link between our clients and internal teams. Your primary responsibilities will include:
Customer Support: Answer inbound phone calls and emails from customers, providing prompt, professional, and accurate assistance with inquiries and order updates.
Quoting: Work Closely with Our Costing team, prepare, generate, and send accurate price quotes to customers based on the Data Files and Request they have sent in.
Order Management: Manage Orders from Start to finish while updating customer along the way
Issue Resolution: Handle customer feedback, resolve order discrepancies, and troubleshoot issues efficiently with a positive, problem-solving mindset.
What We’re Looking For
The ideal candidate is highly organized, proficient with administrative tech tools, and thrives in a fast-paced environment. Key requirements include:
Experience
Strong proficiency in Microsoft Office applications Outlook, Excel, Word and Adobe.
QuickBooks experience is a strong plus
Communication: Exceptional verbal and written communication skills with a polished, friendly, and professional demeanor.
Attention to Detail: Excellent data-entry accuracy and strong organizational skills to manage multiple quotes, orders, and customer accounts simultaneously.
Pay: $20.00 - $21.00 per hour
Work Location: In person
