Haley Toyota of Roanoke is seeking Automotive Product Specialist. The Automotive Product Specialist is a professional in the auto industry that serves as a resource for a dealership's prospective customers. The role requires a wide range of skills and abilities, including an in-depth knowledge of a dealership's inventory, dedication to customer service and well-developed listening skills.
Duties Include:
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Helping clients find a vehicle by asking them thoughtful questions and listening to their answers.
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Showing clients online tools that allow them to review available vehicle features, packages and options
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Ensuring clients have important information before coming to the dealership for a scheduled appointment by sending an email with essential details and resources
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Preparing and presenting professional and knowledgeable demonstrations on vehicles and the latest technology options, such as hybrid tools, green fuel options, navigation and blue tooth
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Explaining a product's benefits and performance
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Describing the optional equipment upgrades available for purchase
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Developing a strong, positive relationship with customers
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Collaborating with sales managers on the pricing of different models and their available upgrade options
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Assisting with lead generation by managing email and text communication
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Setting appointments with clients for vehicle demonstrations
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Staying current on the latest developments in vehicle production
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Tracking changes to the overall vehicle market
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Recording lead information, including names, email addresses and phone numbers
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Attending any sales meetings
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Participating in activities and special events in the community
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Familiarizing themselves with and conducting vehicle appraisals
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Utilization of Customer Retention Management system (CRM)
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Business Development Center (BDC)
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Online Manufacturer Training
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Knowledge on other departments within the dealership. (Service/Parts/Body Shop)
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Importance of Customer Satisfaction Index (CSI)
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Inner workings of the automobile business
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Delivery process
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Customer follow up process, appointments
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Finance and Insurance (F&I) products
What Haley Offers:
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Competitive, above market compensation
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Medical, Dental and Vision benefits
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401k with company match
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Company paid Basic Life, AD&D and Long-term Disability
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Paid Time Off
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Preferred Vehicle Purchase Programs
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Uniforms provided
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Positive and professional work environment
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Career growth and promotion opportunities
