Executive Leadership Responsibilities
Enterprise Revenue Cycle Strategy
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Define and execute the enterprise operational strategy for revenue cycle services across Ambulatory and Hospital client segments.
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Drive the operational roadmap that supports revenue growth, margin expansion, and service scalability.
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Partner with executive leadership to align RCM operations with the company’s strategic growth and market expansion objectives.
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Identify and implement initiatives that accelerate cash performance, operational efficiency, and client value delivery.
Financial Performance & EBITDA Accountability
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Own operational performance supporting $45M in annual revenue, ensuring consistent achievement of financial and operational targets.
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Drive improvement across core RCM performance metrics including:
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Days Sales Outstanding (DSO)
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AR aging and backlog management
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Clean claim rate
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Net collection rate
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Denial rate and appeal success
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Cash acceleration and revenue yield
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Identify and eliminate revenue leakage across the revenue cycle.
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Partner with Finance on budgeting, forecasting, margin improvement initiatives, and cost optimization.
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Implement scalable operational models that improve productivity, quality, and profitability.
Global Operations Leadership
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Provide executive leadership for a 700+ person global workforce operating across the U.S., India, and the Philippines, supported by multiple external contracting firms.
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Oversee operational performance across all core revenue cycle functions including:
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Coding
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Patient services / call center operations
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Credentialing and provider enrollment
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Charge entry and billing/data entry
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Payment posting
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Claims follow-up
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Denials management
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Appeals
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Establish governance and accountability structures across onshore, offshore, and vendor-delivered operations.
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Lead workforce strategy including capacity planning, staffing models, vendor utilization, and global labor optimization.
Operational Transformation & Process Excellence
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Drive enterprise-wide operational transformation initiatives to modernize and scale revenue cycle operations.
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Implement standardized operating models including:
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Enterprise SOPs
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Quality assurance frameworks
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Productivity benchmarks
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Workflow standardization
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Global performance management
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Lead continuous improvement initiatives using Lean, Six Sigma, and data-driven operational methodologies.
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Champion adoption of automation, AI-enabled RCM technologies, and robotic process automation (RPA) to improve efficiency and accuracy.
Technology & Multi-Platform Operational Enablement
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Provide operational oversight across 30+ EHR, practice management, and billing platforms supporting a diverse healthcare client base.
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Partner with Product, Technology, and Engineering teams to:
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Improve system interoperability
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Enable automation and workflow orchestration
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Enhance analytics and reporting capabilities
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Reduce manual operational dependencies
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Support technology-enabled revenue cycle innovation that differentiates the organization in the market.
Client Delivery & Strategic Partnership
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Serve as the senior operational leader responsible for client delivery excellence and SLA performance.
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Partner with Client Success and Account Management teams to drive:
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Client satisfaction and retention
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Transparent performance reporting
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Proactive issue resolution
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Strategic operational improvements
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Participate in executive-level client governance meetings, QBRs, and escalation management.
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Support sales and growth initiatives, including participation in RFP responses, operational due diligence, and new client onboarding strategies.
Analytics, Reporting & Operational Intelligence
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Establish enterprise performance dashboards and reporting frameworks that provide real-time visibility into revenue cycle performance.
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Leverage analytics to drive improvement across:
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Payer performance
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Denial root causes
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AR aging trends
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Workforce productivity
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Client financial outcomes
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Deliver executive-level reporting and insights to C-suite leadership and board stakeholders.
Organizational Leadership & Talent Development
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Build and lead a high-performing global leadership team including Directors, senior operational leaders, and functional experts.
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Establish leadership development programs that strengthen organizational depth and succession planning.
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Foster a culture centered on:
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Accountability
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Operational excellence
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Continuous improvement
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Client-centric service delivery
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Drive workforce engagement within a large-scale remote and distributed workforce model.
