About the Role
We are seeking a detail-oriented and proactive Collections Specialist to join our growing team. This role is ideal for someone with experience handling customer accounts, collections, invoicing follow-up, and payment resolution within government contracts, transportation, logistics, or USPS-related operations.
The ideal candidate is organized, professional, persistent, and comfortable communicating with customers, vendors, accounting teams, and government contacts to resolve outstanding balances and paperwork issues efficiently.
FLSA: Exempt
Key Responsibilities:
- Manage accounts receivable and collections activities for customer accounts
- Follow up on outstanding invoices, aging balances, and payment status
- Work directly with customers and government contacts regarding billing discrepancies and required documentation
- Handle collections and account resolution related to government contracts and USPS work
- Review and organize supporting paperwork including PODs, invoices, BOLs, and contract documentation
- Coordinate with operations, dispatch, and accounting teams to resolve payment delays
- Maintain accurate notes, records, and customer communication history
- Monitor customer payment trends and escalate problem accounts when necessary
- Assist with account reconciliations and reporting
- Maintain professionalism while handling sensitive customer situations
Qualifications:
- Experience in collections, accounts receivable, or billing
- Experience working with government contracts and/or USPS contracts strongly preferred
- Transportation, logistics, trucking, or freight industry experience is a plus
- Strong organizational and follow-up skills
- Ability to manage multiple accounts and deadlines
- Excellent phone, email, and customer communication skills
- Experience with QuickBooks, TMS systems, or proficient excel skills
- Strong attention to detail and documentation accuracy
- Ability to work independently and as part of a small team
What We’re Looking For:
- Someone who is dependable, organized, and solution-oriented
- Comfortable handling difficult conversations professionally
- Able to identify issues quickly and work toward resolution
- Strong sense of urgency and accountability
- Team player who thrives in a fast-paced environment
Why Join Us:
- Competitive pay based on experience
- Supportive and team-oriented environment
- Stable, long-term position with a growing company
FSR is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- West Palm Beach, FL 33409 (Required)
Work Location: In person
