Shift Leader – Càphê RoastersJob Summary
Càphê Roasters is seeking a motivated, reliable, and hands-on Shift Leader to oversee daily floor operations and guide our team during busy service shifts. In this role, you will bridge the gap between café management and the barista team, ensuring smooth workflow, exceptional Vietnamese specialty coffee quality, strict compliance with food safety, and outstanding guest hospitality.
Common Job Titles
- Shift Leader
- Shift Supervisor
- Café Shift Manager
- Senior Barista Lead
- Floor Supervisor – Specialty Coffee
Key Responsibilities
Floor Leadership & Workflow
- Direct floor operations during assigned shifts, ensuring smooth drink preparation, food ticket pacing, and excellent customer service.
- Assign staff roles (register, bar, prep, food runner) and adjust floor positions dynamically during peak rushes.
- Support, coach, and motivate baristas and café staff to maintain high energy and team morale.
Quality Control & Customer Experience
- Ensure all coffee beverages, signature drinks, and food items strictly meet brand quality standards and presentation guidelines.
- Lead by example on the bar, handling espresso extraction, milk steaming, and specialty drink preparation when needed.
- Greet guests, handle customer feedback or concerns promptly, and maintain a warm, welcoming community environment.
Operations, Cash & Safety
- Assist with opening and closing procedures, keyholding responsibilities, and register drawer audits.
- Monitor front-of-house inventory levels (beans, milk, syrups, paper goods) and restock prep areas throughout the shift.
- Enforce food safety, cleanliness, and sanitation protocols across the espresso bar, seating area, and service stations.
Qualifications
- High school diploma or equivalent.
- 1+ years of barista experience in a specialty coffee shop, with prior experience in a lead, supervisory, or keyholder role preferred.
- Strong working knowledge of espresso mechanics, milk texturing, and coffee extraction.
- Experience operating POS systems (e.g., Toast, Square) and handling cash reconciliation.
- Ability to stand for long periods and lift up to 35 lbs.
- Flexible availability, including early mornings, weekends, and peak holiday shifts.
Preferred Skills
- Knowledge of or appreciation for Vietnamese coffee culture, Robusta coffee, and specialty drink profiles.
- Excellent communication, time management, and problem-solving skills under pressure.
- Valid Food Protection / ServSafe Manager or Handler Certificate.
Benefits & Perks
- Competitive hourly rate + shift tip sharing.
- Flexible shift scheduling.
- Free coffee shift drinks and generous employee discounts on beans and retail goods.
- Paid training and opportunities for advancement into full café management.
- Inclusive, creative, and community-focused work atmosphere.
How to Apply
- Submit your updated resume highlighting relevant specialty coffee, customer service, and shift leadership experience.
- Apply online through the company careers portal or drop off your resume directly at the café during non-peak hours.
- Qualified candidates will be contacted for an in-person interview.
Pay: $20.76 - $26.81 per hour
Benefits:
- 401(k)
- 401(k) matching
- 403(b)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
