We're looking for an organized, personable receptionist to be the first face and voice our clients experience. During tax season especially, you'll be the calm, capable presence that keeps our front office running — greeting clients, managing a busy phone line, and making sure every return pickup and signing goes smoothly.
Responsibilites include but are not limited to:
- Greet clients and visitors at the front desk
- Responding to all customer inquiries in a polite and timely manner
- Answer, screen, and route a multi-line phone system
- Process client billing and payments through Quickbooks Online
- Assist clients picking up completed tax returns, including coordinating and assisting with signing
- Maintain and organize physical and digital client files
- Making appointments for professional staff
- Processing outgoing mail and UPS/ Fedex packages
- Keying accounting data into software
Qualifications/Skills required:
- Experience in a front desk, receptionist, or customer-facing office role
- Comfortable managing a busy multi-line phone system
- Strong organizational skills and attention to detail, especially with filing and recordkeeping
- Professional, friendly demeanor — you're often a client's first impression of the firm
- Basic computer proficiency (email, Microsoft Office or similar)
Preferred Skills:
- Experience with QuickBooks Online
- Prior experience at a CPA, tax, or accounting firm
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Paid time off
- Retirement plan
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
