Competencies:
Interpersonal Skills / Customer Service
- Displays a genuine, sincere concern for patients' welfare and comfort.
- Demonstrates polite, courteous and respectful attitude with both internal and external customers.
- Demonstrates ability to give and receive positive, constructive feedback.
- Demonstrates respect and sensitivity for cultural differences.
Communication
- Communicates well with patients, clients & community members.
- Effectively communicates respectfully with co-workers and supervisors.
- Communicates effectively, verbally and in writing as required.
Quality of Work
- Demonstrates commitment to excellence and takes initiative to act on quality issues.
- Pays attention to ensure accuracy and proper detail.
- Continuously seeks improvement in services and standards.
Productivity & Focus on Results
- Produces quantity of work that meets KPHC standards
- Manages time and can multi-task effectively,
- Organizes time and priorities to achieve agreed results.
- Overcomes obstacles and accepts responsibility.
Teamwork and Collaboration
- Shows mutual respect for staff and values opinions of others and listens to their views.
- Supports a positive team environment in which members participate, respect and cooperate with each other to achieve desired results.
- Is open-minded and committed to building strong multi/departmental relationships.
Initiative
- Is proactive and creative in tackling problems.
- Looks for opportunities to grow and contribute, generates new ideas.
- Volunteers for additional work, and supports change and innovation.
Safety
- Displays safe behaviors, corrects unsafe conditions
- Maintains a clean, organized work area
- Follows infection control policies and procedures
Job / Technical Knowledge
- Holds and maintains necessary knowledge to perform job responsibilities in an excellent manner.
- Understands any specialized equipment appropriate for the job including computer skills.
- Demonstrates a clear understanding of policies and procedures and complies with and applies them appropriately.
- Actively participates in on-the-job training.
- Takes an active role in obtaining additional job knowledge.
Dependability
- Reports to work as scheduled, ready to work.
- Absences due to personal reasons are minimal.
- Requests for time off are made with adequate advance notice
- Respects others' time, is punctual and reliable.
- Can be counted on to meet commitments, meet deadlines or indicate if timelines will be missed,
- Is responsible for outcomes being achieved, and follow through to completion.
- Remains productive and calm under pressure.
Self-Development
- Shows an awareness of own strengths and developmental needs.
- Actively solicits and is receptive to feedback; open to different, diverse ideas/opinions.
- Seeks opportunities for learning and on-going professional/personal development.
Personal Appearance
- Uses appropriate hygiene practices
- Dresses in professional, neat, clean, appropriate attire
Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
