Property Manager — Brooklyn
About Portal
Portal Warehousing is a leading provider of flexible small warehousing solutions tailored to meet the needs of small businesses, entrepreneurs, and enterprise organizations. With warehouse suites ranging from 200 to 2,500 square feet, Portal offers move-in-ready spaces equipped with essential logistics infrastructure, including dock-high and grade-level door access, all-inclusive utilities, and Wi-Fi. As a vertically integrated organization, Portal handles all aspects of acquisitions, construction, marketing, leasing, finance, property management, and operations—with a mission to redefine the warehouse experience for the brands of tomorrow.
About the Role
The Property Manager is Portal's on-the-ground leader for our Brooklyn facility, the person who drives retention and occupancy, keeps the building running at a high standard, and makes members feel genuinely supported. Brooklyn has been open for three years and is a stabilized, fully leased asset, so this role is centered on protecting that occupancy: managing renewals, backfilling vacancies quickly when they arise, and deepening member relationships. This is not a support role; it's an ownership role. We want someone who treats this facility like their business: proactive about retention, attentive to the member experience, and sharp enough to spot operational issues before they become problems.
If you have a passion for commercial real estate, enjoy building real relationships with small businesses and emerging e-commerce brands, and thrive when given the autonomy to make things happen, this role is built for you.
Responsibilities
Leasing & Renewals
- Own the facility's occupancy performance, managing renewals and any new leasing activity from first inquiry to signed agreement.
- Give tours that are tailored and persuasive - helping prospective members understand what makes Portal different and why this space is right for them.
- Come prepared to handle objections and keep deals moving forward.
- Keep CRM data accurate and current, ensuring no lead goes cold and every follow-up happens on time.
- Shepherd new members through documentation, insurance requirements, and onboarding from contract to move-in.
- Monitor upcoming lease expirations well in advance and engage members proactively to renew before they begin looking elsewhere, treating retention as the primary leasing objective.
Operations & Facility Management
- Maintain the facility at a high standard every day - clean, safe, organized, and functioning as members expect.
- Coordinate recurring services (HVAC, landscaping, cleaning) and respond to ad-hoc needs as they arise.
- Receive and stage packages and shipments on behalf of members, managing daily carrier coordination.
- Conduct regular property walkthroughs and address issues before they escalate.
- Collect rent on schedule, follow up on late payments, and manage the lease termination process when necessary.
- Own safety protocols and keep accurate safety records for the facility.
Vendor & Property Management
- Take end-to-end responsibility for facility projects - repairs, unit turnovers, and improvements - from writing the scope to confirming the work is complete and done right.
- Solicit competitive bids, select vendors carefully, and track progress against agreed timelines and quality standards.
- Keep vendor contracts, certificates of insurance, and required paperwork current and on file.
- Manage costs proactively, resolve billing discrepancies, and surface budget variances to the Portal team early.
Member Experience & Community
- Be the person members can count on - responsive, genuinely interested in their businesses, and quick to resolve issues before they become complaints.
- Create a sense of community at the facility through programming, events, and consistent personal engagement.
- Deepen member relationships in ways that make renewal a natural outcome rather than a negotiation.
- Represent Portal in the broader Brooklyn business community to strengthen the brand and attract new members.
- Bring fresh ideas for member services and community programming to the Portal team with a clear rationale.
Reporting
- Track facility income and expenses closely and deliver monthly variance reports to the Portal team.
- Manage spending in line with budget, flag discrepancies early, and follow up with vendors on billing issues.
- Approach the facility's financial performance with the same care you'd give your own business.
- Partner with Portal's corporate team on annual operating budgets and longer-range capital planning.
- Generate operational and performance reports to monitor and improve facility KPIs.
Our Ideal Candidate
Required:
- 3+ years of sales or account-management experience, ideally with a focus on renewals and retention.
- 4+ years of operations or property management experience.
- Proficiency in Microsoft Office and comfort with CRM and property management software.
- Strong organizational skills, attention to detail, and reliable recordkeeping.
- Availability during business hours, with responsiveness after-hours as needed.
Preferred:
- Background in property management, multi-family, or hospitality.
- Familiarity with logistics operations and carrier management.
- Strong ties to the local Brooklyn community.
The Person We're Looking For:
- A self-starter who takes initiative and works independently with minimal oversight.
- Personable, energetic, and professional - someone members genuinely want to interact with.
- A demonstrated track record of accountability and follow-through.
- Solutions-oriented and skilled at balancing member service with operational standards.
Work Environment
- Full-time, in-facility role, Monday–Friday.
- Responsible for after-hours emergency response.
- Ability to lift and move up to 25 lbs.
If you are enthusiastic about protecting and growing a stabilized asset, fostering a vibrant small business community, and supporting the growth of emerging brands, we invite you to join Portal Warehousing as our Property Manager in Brooklyn. Your ownership, energy, and expertise will be at the center of everything we're building.
Pay: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Application Question(s):
- Do you have commercial or multi-family property management experience?
- Are you able to work in-person, daily at our Brooklyn location in Sunset Park?
Work Location: In person
