Position Summary:
Manages documentation for Quality processes, training and fostering continuous improvement within the organization. This is an onsite(Coppell) hourly position.
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Assists with creating and updating work instructions and trains Leads on new processes.
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Maintains all documentation related to ISO9001 certification, including policies, procedures, manuals, and records.
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Ensures all documentation is current, accurately filed, and accessible to relevant personnel.
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Creates and provides training to ensure employees comply with ISO9001 standards and company requirements.
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Conducts regular audits to verify adherence to procedures, work instructions and ISO 9001 standards.
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Assists in the preparation for external audits and certification renewals as needed.
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Monitors changes in procedures, work instructions, etc. and updates documentation and training materials accordingly
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Oversees and administers document lifecycle management.
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Schedules and conducts preliminary training for employees.
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Collaborates with managers to create or update work instructions.
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Identifies and suggests opportunities for process improvement, automation and streamlining of document control and training activities.
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Supports client quality requirements and quality initiatives as needed.
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Provides feedback tactfully and provides re-training to employees during observations and audits as needed.
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Organizes, categorizes, and maintains both physical and digital documents, including technical specifications, contracts, work instructions, training records, reports, and other relevant materials.
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Completion of a High school diploma or equivalent
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One to three years of related experience or training; or equivalent combination of education and experience
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Ability to read and interpret documents such as client requirements, instructions and procedures
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Ability to write routine reports and correspondence
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Ability to effectively use critical thinking skills in standardized situations
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Ability to multi-task and set priorities
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Ability to work with and be proficient in Office 365 software and various other office equipment
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Ability to present and effectively communicate information in small groups
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Knowledge of ISO standards
