The service department is one of the busiest departments in the dealership. More customers are seen daily than any other department in the organization. During this 10-week work-study program, you will gain a high-level understanding of how to engage a customer, how to repair an engine and more.
Work Study Timeline:
Week 1 - General Dealership Training - How all departments within a dealership work together for the customer
Week 2 - Wash Rack - Wash/detail vehicles for delivery, move vehicles (within the lot)
Week 3 & 4 - Service Business Development Representative (BDR) - Shadow and work with the Service BDR to understand how to set customer service appointments. Service Advisor - Shadow and work with a seasoned service advisor to understand the customer facing side of the service department.
Week 5 & 6 - Maintenance - Shadow and work with a Technician to understand how to fill out a multi-point inspection by inspecting brakes, batteries, tires, etc. and complete an oil change
Week 7 & 8 - Repair - Shadow and work with a Master Certified Technician with hands-on learning as applicable.
Week 9 & 10 - One-on-One meeting with Management to discuss area of greatest interest. The remainder of the program, the student will be focused here.
