This is a full-time position, Monday-Thursday 8:00 am-7:00 pm.
EDUCATION
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Graduation from an Accredited Dental Assisting Program
CERTIFICATES AND LICENSES
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Current Basic Life Support Certification (obtain by the completion of the ninety-day introductory period)
EXPERIENCE
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Three to five years experience in a dental (preferably FQHC) setting, with increasing levels of responsibility
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Daily monitoring of assigned staff’s patient interactions to evaluate skills/competencies and provide performance improvement feedback/training.
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Daily monitoring of patient flow throughout the workday to identify and resolve bottlenecks/slowdowns; work collaboratively with the Front Desk Supervisor and Provider staff as necessary to resolve identified workflow issues.
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Daily monitoring of group voicemail/telephone messages to ensure patient messages are being retrieved and addressed.
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Daily review of patient charts for each Provider to ensure appropriate documentation/care provision by DAs and to identify training needs.
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Perform bi-weekly checks with the Case Manager(s) to ensure no expired referrals exist, and follow-through of assigned duties.
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Cross-training of assigned staff, where possible, to ensure the on-going availability of services.
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Perform staff training on policy/procedure updates and revisions.
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Document identified performance deficiencies for assigned staff, including the performance improvement expectations and the subsequent progressive disciplinary action should performance not improve.
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Conduct required evaluations for assigned staff for quality performance against position description, agreed upon goals and procedure requirements.
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Ensure the timely completion of required operational paperwork (i.e. - staff schedules, supply orders, incident reports, etc.).
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Ensure compliance with health records procedures and the confidentiality of patient records.
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Participate in the interview process for employment candidates and making hiring recommendations to the Nursing Director.
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Provide job orientation and training to new employees; assigning mentors to new employees; and, evaluating performance to determine readiness to carry out job duties independently.
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Monitor patient flow, wait times, and center productivity to ensure conformance with organizational procedures and center/provider goals; responsible for notifying Nursing Director promptly when patient flow or productivity issues are identified that cannot be resolved by Center Manager.
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Investigate and respond to patient grievances; escalate to Nursing Director, as necessary.
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Perform routine inspections of the facility and grounds; coordinate with maintenance staff to resolve identified issues.
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Perform required center safety drills in accordance with published schedule.
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Ensure staff completion of required monthly compliance training on ADP.
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Coordinate reviews with the ND to ensure compliance with all clinical procedures and skill maintenance/continuing education requirements.
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Coordinate skills assessments and training with the ND.
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Meet with assigned staff at least monthly to communicate updates, resolve issues and recognize improvements.
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Assume leadership role in establishing and maintaining a friendly, positive working relationship between clinical support staff and customer care and Provider staffs.
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Actively support the activities of the Continuous Quality Improvement Committee and prepare/submit reports as required.
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Meet regularly with the ND to review center operations and resolve problems.
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In consultation with the ND and relevant Administrative staff, prepare an agenda and chair a center staff meeting monthly.
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Prepare and present relevant in-service training at monthly center staff meetings.
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Participate in local health fairs and community events as requested.
