We are seeking a friendly, professional, and detail-oriented Front Desk Representative to join our busy multidisciplinary medical practice. The Front Desk Representative serves as the first point of contact for patients and visitors, providing exceptional customer service while ensuring efficient front-office operations. The ideal candidate will thrive in a fast-paced healthcare environment, possess strong organizational skills, and demonstrate a commitment to delivering an outstanding patient experience.
Essential Duties and Responsibilities Patient Reception & Customer Service
- Greet patients, visitors, and vendors in a courteous and professional manner.
- Create a welcoming and positive patient experience.
- Answer incoming telephone calls and direct inquiries appropriately.
- Assist patients with questions regarding appointments, forms, insurance, and office policies.
- Address patient concerns professionally and escalate issues when necessary.
Patient Registration & Scheduling
- Register new patients and update existing patient demographic information.
- Verify patient insurance coverage and obtain required referrals and authorizations.
- Schedule, reschedule, and cancel appointments across multiple specialties.
- Confirm upcoming appointments and communicate scheduling changes to patients.
- Collect and enter accurate patient information into the Electronic Medical Record (EMR) system.
Administrative Duties
- Check patients in and out efficiently and accurately.
- Collect co-pays, deductibles, outstanding balances, and issue receipts.
- Maintain patient records and scan documentation into the EMR system.
- Process incoming and outgoing correspondence, faxes, and medical records requests.
- Maintain organized filing systems and ensure documentation accuracy.
- Assist with daily administrative and clerical functions as assigned.
Team Collaboration
- Communicate effectively with physicians, nurse practitioners, nurses, medical assistants, and administrative staff.
- Coordinate patient flow to ensure timely appointments and efficient office operations.
- Support practice initiatives to improve patient satisfaction and office efficiency.
- Participate in staff meetings and training programs.
Compliance & Confidentiality
- Maintain patient confidentiality in accordance with HIPAA regulations.
- Follow all practice policies, procedures, and compliance standards.
- Ensure accurate handling of patient information and financial transactions.
QualificationsRequired Qualifications
- High School Diploma or GED required.
- Minimum of 1 year of customer service, receptionist, administrative, or healthcare office experience.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency with computers and Microsoft Office applications.
- Professional demeanor and customer-focused attitude.
- Ability to work effectively in a high-volume, fast-paced environment.
Preferred Qualifications
- Previous experience in a medical office, physician practice, or healthcare setting.
- Familiarity with Electronic Medical Record (EMR/EHR) systems.
- Knowledge of medical terminology.
- Experience with insurance verification and patient registration.
- Bilingual (English/Spanish) preferred.
Required Skills & Competencies
- Exceptional customer service and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to handle confidential information with discretion.
- Excellent time management and problem-solving abilities.
- Ability to prioritize multiple tasks and maintain productivity under pressure.
- Dependable, punctual, and team-oriented.
Physical Requirements
- Ability to sit, stand, and walk for extended periods.
- Frequent use of computers, telephones, and office equipment.
- Ability to occasionally lift up to 20 pounds.
- Ability to communicate effectively in person and by telephone.
Work Schedule
- Full-Time Position
- Monday through Friday
- Occasional overtime or schedule adjustments may be required based on practice needs.
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off (PTO)
- Paid holidays
- Retirement savings plan
- Professional development opportunities
Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
Reports To: Practice Manager/Office Manager
Department: Front Office Operations
Employment Type: Full-Time, Non-Exempt
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Paid time off
- Tuition reimbursement
Work Location: In person
