DEPARTMENT: Operations
JOB TYPE: Full-Time (40 hours per week)
SCHEDULE: Varies
LOCATION: Johns Creek, GA
REPORTS TO: Customer Service Manager
SUMMARY: Founded in 2014, Zywie Healthcare is a cardiac monitoring company. We record and transmit patients’ EKGs through holter monitor, event monitor, & mobile cardiac telemetry monitors. We are a trendsetter in the industry by putting doctors’ offices and hospitals in complete control of their cardiac monitoring. As an organization on the cutting-edge of medical science, we plan to expand beyond the confines of a cardiac device company to become the gold standard for patient care. We want you to help us make this a reality.
We currently have an opening for a Sales Support Specialist in our Johns Creek office. A SSS will handle all inbound communication from our sales team.
DUTIES AND RESPONSIBILITIES:
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Assist the sales team with all requests to include, but not limited to, password resets, new account set-ups, child account set ups, clinic calls
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Liaise with all departments to ensure sales team requests are handled quickly and efficiently. This includes, but it is not limited to, IT, Pair Tech, Logistics
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Generate all required reports for sales support, customer service and sales team.
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Assist in training new team members in systems, processes, and best practices.
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Perform other related duties as assigned by management.
QUALIFICATIONS:
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One to two years related experience or equivalent.
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Excellent customer service skills.
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Excellent oral and written communication skills.
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Proficient on Microsoft Office.
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Ability to work with minimal supervision.
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Basic level of understanding of medical terminology
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Commitment to excellence and high standards.
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Strong organizational, problem-solving, and analytical skills.
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Ability to manage priorities and workflow
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Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
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Acute attention to detail.
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Ability to work with minimal supervision.
