Job Summary
The Retail Sales Associate is responsible for increasing store sales by actively engaging customers, understanding their needs, and confidently recommending and selling products. This role creates a welcoming, personalized shopping experience that builds customer loyalty and brings the Coton Colors brands to life.
In addition to driving sales, the Retail Sales Associate supports daily store operations, maintains brand and merchandising standards, and works collaboratively with fellow crew members to achieve store goals.
Duties
Drive Sales and Customer Engagement
- Proactively greet and engage every customer in a warm, genuine, and timely manner.
- Initiate conversations to understand each customer’s needs, occasion, style, and budget.
- Recommend products, collections, personalization options, and gift solutions that meet the customer’s needs.
- Use suggestive selling, product pairing, and add-on recommendations to increase sales and enhance the customer’s purchase.
- Confidently guide customers through purchasing decisions and ask for the sale.
- Build lasting customer relationships that encourage repeat visits and brand loyalty.
- Stay informed about current products, promotions, events, and company initiatives.
Deliver an Exceptional Customer Experience
- Provide attentive, knowledgeable, and personalized service throughout the customer’s visit.
- Maintain expert knowledge of the company brands, product collections, features, care, and personalization offerings.
- Respond promptly and professionally to customer questions, concerns, returns, and service needs.
- Create a fun, welcoming, and memorable environment that reflects the brand.
Support Store Operations
- Accurately and efficiently process purchases, returns, exchanges, and other transactions using the point-of-sale system.
- Maintain a clean, organized, well-stocked, and visually inviting sales floor.
- Assist with replenishment, merchandising, pricing, product displays, inventory activities, and store events.
- Complete assigned opening, closing, and daily operational responsibilities.
- Collaborate with fellow crew members and store leadership to achieve sales goals and support the needs of the business.
- Perform other duties as assigned.
Requirements
- High school graduate
- Previous retail, hospitality, customer service, or sales experience strongly preferred.
- Basic technology skills and the ability to learn a point-of-sale system.
- Availability to work a flexible schedule based on store needs, including evenings, weekends, holidays, and special events.
Key Competencies
- Customer Focus: Listens carefully, anticipates needs, and delivers personalized service and hospitality.
- Product Knowledge: Develops and maintains strong knowledge of the company brands and products
- Communication: Communicates clearly, confidently, and professionally with customers and fellow crew members.
- Initiative: Recognizes what needs to be done and takes action without waiting to be directed.
- Attention to Detail: Completes transactions and operational responsibilities accurately and efficiently.
- Problem-Solving: Remains calm, exercises good judgment, and works toward appropriate solutions.
- Brand Stewardship: Consistently represents the company brands, image, and core values.
- Dependability: Maintains regular and punctual attendance and follows through on responsibilities.
- Positive Energy: Brings enthusiasm, a strong work ethic, and a willingness to have fun while delivering results.
Pay: From $15.00 per hour
Benefits:
Work Location: In person
