Dental Laboratory Customer Service Manager
At our dental laboratory, customer service isn't just a department, it's a competitive advantage. Now we're looking for an exceptional Customer Service Manager who motivates people through enthusiasm, encouragement, and by setting the example that leaves clients feeling great. Plus we're willing to provide relocation assistance and bonus to make sure we find the right person, wherever you are.
We're looking for a leader who celebrates going above and beyond, and who wants to create an environment where every customer interaction leaves our clients feeling valued, appreciated, and happy to be working with our company.
You’ll be in charge of building and maintaining a culture where our customer service team supports one another, celebrates wins together, and takes genuine pride in creating an extraordinary customer experience.
What You'll Do
- Build and lead a customer service team that is known for delivering an exceptional experience.
- Inspire and motivate your team to treat every client like they're our most important client.
- Foster a high-energy, positive, fun workplace where people enjoy coming to work and enjoy serving others.
- Coach team members to solve problems with empathy, urgency, and professionalism.
- Develop systems and processes that make it easier to provide remarkable service consistently.
- Partner with every department in the laboratory to ensure we deliver on every promise we make.
- Turn customer feedback into opportunities for improvement.
- Recruit, mentor, and develop team members who genuinely enjoy helping people succeed.
- Celebrate great service, recognize outstanding performance, and continuously raise the bar.
- You don't just solve customer problems—you build relationships.
Pay: $65,000.00 - $100,000.00 per year
Work Location: In person
