The Certified Telehealth Specialist works in conjunction with remote technicians and Doctors to perform activities involving (but not limited to) patient care, pre-testing, being a chairside advocate during the remote exam and maintaining the doctor’s appointment schedule in a manner that delivers a professional and pleasurable patient experience. With Telehealth, this role is responsible for conducting pre-testing and specialized testing for tele-optometric exams utilizing Telehealth-related equipment and instruments.
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The Certified Telehealth Specialist (CTS) is a patient advocate. The CTS will guide the patient through the entire Telehealth exam experience, from pre-test, being chairside during the exam and handing the patient off to an optician to purchase materials
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The CTS will complete patient registration by gathering patient information, including Medical History and Ocular Health data
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The CTS will conduct pretesting and explain to the patient each step of the process, which instruments conduct which tests and why they are important
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The CTS must be comfortable engaging the patient in friendly conversation e.g., asking lifestyle questions, to uncover potential needs for eyeglasses and/or contact lenses, or any items the patient would like to make sure are covered by the Doctor
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The CTS will assist the Remote Technician and Remote Doctor when interacting with patients.
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The CTS will partner with the remote Doctor to help make appropriate lens recommendations using the lens and handoff tools
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After the exam, the CTS will escort the patient to the appropriate optician or technician, explaining the recommendations for eyeglasses and/or contact lenses made for the patient
Requirements:
- Instruct patients on medical care as prescribed by the doctor’s treatment plan and schedules follow up appointments as needed
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Participate in-practice meetings / projects as requested
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Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager’s outreach, etc. (in an office without a PCC)
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Calls all no shows or cancelled patients to reschedule appointments (in an office without a PCC)
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Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
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Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the store and / or across the organization
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Performs other duties within the practice as requested and as time allows
Qualifications
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High School or GED qualification
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Minimum 1-year experience evaluating patients for eye exams and dispensing eye exam medications
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Familiarity with medical terms associated with eye treatment
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Effective & professional verbal communication skills to discuss prescriptions and treatment plans
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Models’ professionalism and a high level of personal and professional integrity through words and actions; able to put personal feelings aside when conducting business or working on tasks
Benefits
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401(k) with Match
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Medical/Dental/Life/STD/LTD
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Vision Service Plan
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Employee Vision Discount Program
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HSA/FSA
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PTO
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Paid Holidays
- Benefits applicable to full Time Employees only.
Physical Demands
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This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
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Effective verbal and written communication skills to effectively work with co-workers and outside vendors and prepare concise and accurate documentation.
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Prior experience maintaining patients’ records / files per HIPAA regulations.
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Entry level PC skills to include MC Office, Windows, and Word Processing
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Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual.
Req Benefits: Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*
Compensation: $17.00 - $21.00 per hour
