Job Summary
Resident Experience Coordinator
Schedule: Tuesday–Saturday
The Resident Experience Coordinator serves as the first point of contact for homeowners and guests, delivering exceptional customer service while ensuring the smooth day-to-day operation of the Estate Club. This role is responsible for creating a welcoming environment, supporting community programming, and handling a variety of administrative and communication tasks that contribute to an outstanding resident experience.
Key Responsibilities
- Welcome and greet homeowners, guests, and visitors in a friendly, professional manner.
- Check in homeowners and guests for facility access, fitness classes, personal training sessions, and community events.
- Provide exceptional customer service by assisting homeowners with questions, requests, and concerns while ensuring a positive experience.
- Answer and direct calls through a multi-line phone system with professionalism and efficiency.
- Respond to emails promptly, professionally, and courteously.
- Create engaging flyers and promotional materials for community events, workshops, fitness classes, and special programs.
- Draft and distribute community-wide emails, announcements, newsletters, and event communications.
- Perform daily opening and closing procedures to ensure the facility is clean, organized, and ready for daily operations.
- Coordinate registrations and assist with scheduling for fitness classes, personal training, and community programming.
- Maintain accurate records and support front desk operations with strong attention to detail.
- Build positive relationships with homeowners by anticipating their needs and providing personalized assistance.
- Collaborate with staff to support community events, programs, and special initiatives.
- Maintain a professional, welcoming atmosphere while representing the community with a high level of hospitality.
Qualifications
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication abilities.
- Ability to multitask and remain organized in a fast-paced environment.
- Professional demeanor with a positive, service-oriented attitude.
- Proficiency with Microsoft Office and email communication.
- Experience using a multi-line phone system.
- Experience creating flyers, newsletters, or promotional materials is preferred.
- Strong organizational skills and attention to detail.
- Ability to work independently while contributing to a collaborative team environment.
Schedule
The Resident Experience Coordinator plays a vital role in fostering a welcoming, organized, and engaging environment for homeowners and guests while supporting the daily operations and community programming of the club.
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Prescription drug insurance
- Vision insurance
Work Location: In person
