Job Title: Inside Sales Representative
Department: Sales, Marketing & Operations
Reporting to: VP of Sales & VP of Operations
Pay rate: Will be based upon experience
Job Summary:
The Inside Sales Representative is responsible for supporting Jam’n Products Inc. by selling products, servicing existing customers, developing new customer relationships, and ensuring timely follow-up with existing and prospective accounts. This position also performs clerical, administrative, and operational support activities to assist the sales team and help maintain a smooth flow of communication between customers, Sales, Operations, and Finance.
Essential Duties and Responsibilities:
- Manage existing customer accounts, sell company products, and identify opportunities to establish new accounts.
- Plan and organize daily work schedules to call on existing and prospective customers, sales outlets, and other trade contacts.
- Learn and understand each customer’s business needs in order to tailor sales presentations and product recommendations.
- Prepare customized quote sheets and sales presentations based on customer requirements.
- Submit customer orders to Operations and Finance using the appropriate sales and shipping forms.
- Maintain regular communication with customers to ensure timely follow-up on quotes, orders, shipments, and customer needs.
- Keep management informed by submitting activity reports, including daily call reports, weekly work plans, and monthly or annual territory analyses as requested.
- Monitor competitors and gather current marketplace information, including pricing, products, new items, delivery schedules, merchandising techniques, and market trends.
- Recommend improvements to products, services, and company policies based on customer feedback, sales results, and competitive developments.
- Assist in resolving customer complaints by investigating issues, developing solutions, following up with customers, preparing reports, and making recommendations to management.
- Maintain accurate customer and prospect records within company contact files and historical reports.
- Support sales staff with clerical, administrative, and customer service-related tasks.
- Contribute to team goals and company objectives by completing related duties as assigned.
- Meet assigned sales goals, quotas, and performance expectations.
- Travel to trade shows, customer meetings, showroom presentations, and other industry events as needed.
- Assist with building product displays for the showroom, trade shows, and other industry events.
- Work weekends as needed based on company, customer, or trade show requirements.
Work Schedule
Regular work hours are:
- Monday through Thursday: 8:00 a.m. to 5:30 p.m.
- Friday: 8:00 a.m. to 5:00 p.m.
Additional hours, weekends, and travel may be required based on business needs.
Required Knowledge, Skills, and Qualifications:
- Strong product knowledge or ability to quickly learn company products.
- Strong sales, presentation, prospecting, negotiation, and closing skills.
- Ability to meet sales goals and quota requirements.
- Excellent customer service and client relationship skills.
- Strong people skills and ability to work effectively as part of a team.
- Self-confident, motivated, dependable, and highly organized.
- Self-starter with the ability to work independently and manage multiple priorities.
- High energy level and ability to handle multiple projects while managing daily responsibilities.
- Resourceful, efficient, detail-oriented, and highly dependable.
- Strong written and verbal communication skills.
- Proficient with computers, data entry, email, and standard office software.
- Ability to prepare professional customer communications, quote sheets, and reports.
- Ability to travel as required.
- Ability to lift boxes up to 25 lbs. and occasionally heavier items as needed.
- Ability to assist with building and setting up product displays for showrooms, trade shows, and industry events.
- Photography and Photoshop skills are a plus and add substantial value.
- Fluency in English and Spanish is required.
Additional Duties
This job description is intended to provide general guidelines regarding the responsibilities and requirements of the position. Duties, responsibilities, and requirements may be assigned, modified, or changed at any time based on the needs of the company.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
