Minimum of 3+ years of related IT support, deskside support, or field service experience.
Strong analytical, troubleshooting, and problem-solving skills with attention to detail.
Broad knowledge of end-user computing technologies, including Microsoft Windows, Office 365, laptops, desktops, printers, peripherals, and mobile devices.
Hands-on experience imaging, deploying, replacing, and supporting endpoint devices in an onsite user environment.
Demonstrated ability to work independently while traveling between multiple support locations with minimal supervision.
Valid driver’s license and the ability to safely and consistently drive to remote locations as part of the normal workday.
Willingness and ability to travel frequently to multiple company sites, including remote locations that may require extended drive time.
Strong written and verbal communication skills with the ability to interact effectively with technical and non-technical users in person.
Experience using SNOW or a similar IT service management platform for incident, request, asset, and change tracking.
Ability to prioritize tasks, manage a mobile workload, and work effectively in a fast-paced support environment.
Positive attitude with a strong sense of ownership and customer service.
Ability to ask thoughtful, clarifying questions to understand business needs and resolve issues efficiently onsite.
Experience supporting users in a deskside, field support, or multi-site environment.
Experience with Microsoft Intune, Endpoint Manager, SCCM, or similar endpoint management platforms.
Experience with Office 365 administration and cloud-based services.
Advanced troubleshooting skills across hardware, software, printers, conferencing tools, and peripheral devices.
Experience coordinating equipment deployments, refreshes, or onsite support visits across multiple locations.
Willingness and ability to lift up to 50 pounds.
Willingness and ability to travel up to 80% of the time.
Regular and reliable attendance.
Targa Resources provides equal employment opportunities pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Targa’s policies and applicable law. We value the unique contributions that every employee based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, brings to their role with Targa.
