Join our clinic team now providing excellent patient care with a skilled team of providers! We offer a team approach to healthcare and a competitive benefits package.
Status: Full-Time, 40 hours/week
Shift: Days
Shift Time Schedule: 8:00 am - 5:00 pm
Days: Monday-Friday
We offer competitive pay and a great benefits package that includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts (FSA)
- Health Savings Accounts (HSA)
- Life insurance
- Aflac
- Short-term and long-term disability coverage
- Wellness program and reimbursement
- Free access to Boone County Hospital’s onsite fitness room
- Generous PTO Accrual Plan
- Iowa Public Employees Retirement System (IPERS)
- Employee Assistance Program (EAP)
Salary Scale: $17.00 - $21.00:
POSITION SUMMARY:
Responsible for maintaining reception desk activities, including greeting, scheduling, and instructing patients and visitors in accordance with BCH customer service standards.:
ESSENTIAL FUNCTIONS:
- Punctual regular attendance.
- Maintains performance in compliance with State Federal laws, consistent with high standards of business and professional ethics.
- Participates in continuous quality improvement efforts.
- Participates in department staff meetings and hospital wide in service programs as required.
- Maintains appropriate working relationships with physicians, staff and patients.
- Schedules appointments according to pre-set physician guidelines and maintains physician practice needs.
- Enters patient information into computer and updates demographic and insurance information after patient verification process at each office visit.
- Uses multi line telephone system including answering and screening calls. Takes accurate telephone messages and promptly gives information to appropriate parties.
- Communicates patient arrival to appropriate staff.
- Keeps reception area and lobby in order and free of safety hazards.
- Directs patients to other areas of the clinic or hospital.
- Performs related work as required.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Qualified individual must be able to perform each essential duty satisfactorily.
- Must be computer literate and have outstanding customer service skills.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
WORKING CONDITIONS:
Typical working conditions include sitting at a desk for extended periods of time while working on a computer or talking on the phone. Work is performed in a reception area and involves contact with patients. Interaction with others is constant and interruptive. Requires working under stressful conditions.:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.:
Vision must be correctable to view computer screens and read printed information. Hearing must be in the normal range for telephone contacts and other conversations.:
The above is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities or requirements.:
