Hospitality & Brand Support Specialist ~ Wine ~ Hospitality ~ Marketing ~ Events
Acampo, CA | Full-Time | Tuesday–Saturday
Do you love wine, people, and creating unforgettable guest experiences?
LangeTwins Family Winery & Vineyards is looking for an energetic, wine-savvy professional to join our team as a Hospitality & Brand Support Specialist. This is the perfect opportunity for someone who thrives in a tasting room environment, understands the art of hospitality, enjoys marketing and brand promotion, and loves connecting guests with exceptional wines. If you're equally comfortable hosting guests, planning events, creating marketing content, and helping drive direct-to-consumer sales, we'd love to meet you!
What You'll Be Doing - Lead the Tasting Room Experience:
- Serve as the Tasting Room lead on Fridays and Saturdays.
- Deliver exceptional guest experiences that turn visitors into loyal fans.
- Share your wine knowledge and passion with guests through tastings and educational conversations.
- Ensure the tasting room is welcoming, organized, and operating smoothly.
- Support wine and merchandise sales through engaging customer interactions.
- Assist with inventory management and merchandising displays.
- Handle guest concerns professionally and create memorable experiences.
Support Our Brand & Marketing Efforts:
- Assist with wine release promotions, hospitality communications, and marketing projects.
- Help create tasting notes, promotional materials, and guest communications.
- Support social media content creation and promotional campaigns.
- Maintain content calendars and assist with brand storytelling initiatives.
- Coordinate hospitality events, wine club pickup parties, special tastings, and winery functions.
Direct-to-Consumer & Hospitality Support:
- Respond to guest inquiries, reservations, online orders, and tasting room communications.
- Assist with order fulfillment, including pick, pack, and ship activities.
- Support front desk reception and hospitality functions in the Administrative Building.
- Help ensure every guest interaction reflects the LangeTwins brand and values.
Leadership & Team Support:
- Provide guidance and training to Tasting Room Associates.
- Support product knowledge development and service excellence.
- Lead by example through professionalism, positivity, and teamwork.
What We're Looking ForRequired Experience:
- 3-5 years of winery tasting room, hospitality, or guest service experience.
- Strong wine knowledge and passion for the wine industry.
- Experience delivering exceptional customer experiences and driving sales.
- Knowledge of retail merchandising, guest engagement, and hospitality operations.
- Strong organizational skills with the ability to juggle multiple priorities.
- Excellent verbal and written communication skills.
- Comfortable using Microsoft Outlook, Excel, POS systems, and inventory software.
Bonus Points If You Have:
- Marketing, social media, or brand promotion experience.
- Event planning or hospitality coordination experience.
- Experience creating content, promotional materials, or customer communications.
- Wine Club or Direct-to-Consumer sales experience.
Requirements:
- Must be at least 21 years old.
- Current Responsible Beverage Service (RBS) Certification.
- Valid driver's license with a clean DMV record.
- Ability to occasionally travel to local industry events.
- Ability to work weekends, holidays, wine club events, and special winery functions.
- Positive attitude, strong work ethic, and a passion for hospitality.
Schedule:
Tuesday – Saturday
- Administrative, hospitality, and brand support responsibilities Tuesday through Thursday.
- Lead Tasting Room operations Friday and Saturday.
Why You'll Love Working Here:
Family-owned winery with deep roots in the Lodi wine community
Work with award-winning wines and a passionate team
Be involved in exciting events, wine releases, and guest experiences
Opportunity to contribute to hospitality, marketing, and brand growth
Beautiful winery setting where no two days are the same
If you're ready to combine your love of wine, hospitality, marketing, and guest engagement into one dynamic role, we'd love to hear from you!
Apply today and help us create memorable experiences while sharing the LangeTwins story with guests from around the world.
Pay: $24.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
