We are looking for an experienced, bilingual (Spanish and English) highly motivated, hands-on Warehouse Operations Manager to assist in our Miami Warehouse. The Warehouse Operations Manager is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans. This role manages or assists in managing a warehouse that totals between 100,000 and 500,000 sq. ft. The tracking and recording of equipment hours, assurance that equipment maintenance schedules are followed, and employee meetings are conducted.
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May hire and train new staff or assist management with this process.
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Coordinates and oversees the day-to-day workflow of subordinate staff in the department.
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Assists the Manager with employment actions, including discipline and termination of employees in accordance with company policy.
- Assists in developing a program to train and motivate personnel for increased effectiveness.
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Matches the skill and background of personnel to work required.
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Develops and maintains a productive staff by creating programs for hiring, training and professional development.
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Ensures the safe, clean, and efficient operation of the warehouse to meet service standards.
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Ensures proper labor coverage for daily workload.
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Develops and ensures compliance with both internal and external SOPs.
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Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations.
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Makes recommendations to the Warehouse, Facility or Branch Manager on programs to improve warehouse operations.
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Interacts with customer daily and attends regular customer meetings.
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Directs the operations of the warehouse personnel to achieve prescribed objectives.
- Develops and implements daily plan for allocating equipment to jobs.
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Responsible for the management of equipment and supplies.
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Coordinates the maintenance of equipment with local vendors.
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Maintains a professional and courteous relationship with customers and ensures that all personnel do the same.
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Supervises all inbound and outbound shipments to ensure they are carried out accurately and in a timely manner.
- Working knowledge of Microsoft Office applications
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Working knowledge of warehouse / mechanical equipment
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Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary.
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Ability to work in fast paced environment.
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Ability to handle changing priorities and use sound judgment in stressful situations.
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Experience with seasonal work forces is a plus, but not required.
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Experience with developing and implementing performance metrics and process improvement.
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Excellent talent management and team building skills.
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Experience with writing reports, business correspondence and procedure manuals.
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Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
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Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
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Excellent verbal, non-verbal, and written communication skills
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Excellent customer service skills specifically with external clients
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Excellent analytical and mathematical skills
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Bilingual English/Spanish is essential
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Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
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High school diploma or equivalent required.
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5+ years of hands-on supervisory experience in a multi-client, 3PL warehouse, fulfillment and distribution facility
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Experience with Warehouse Management Systems (CargoWise preferred)
- Must be able to stand/walk for up to 10-12 hours.
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Lift and move totes up to 50 pounds.
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Walking in the warehouse and around area with great frequency; facilities are over a quarter mile in length.
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Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.
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Regular bending, lifting, stretching, and reaching both below the waist and above the head.
