Assist with user account administration in Microsoft 365 Entra ID account creation, groups, permissions, MFA issues. Perform routine server-virtual environment tasks such as monitoring, basic maintenance, and assisting in MSP led upgrades. Work with the MSP and backup vendor to review backup status reports and support restore requests. Troubleshoot LAN, WAN, and Wi-Fi issues, perform physical checks, replace endpoints, and verify cabling-power. Serve as the on-site first responder for connectivity issues affecting guests or operational teams. Support VoIP systems, e.g., Avaya IP Office, including extension changes, phone setup, and basic diagnostics. Coordinate on-site work with telecom vendors, ISPs, and MSP field technicians.
Business Applications Data & Automation.
Provide basic support for selected business systems and help departments translate workflow issues into practical technical solutions. Assist with monitoring, troubleshooting, and vendor coordination for the Property Management System PMS, and integrated systems, telephony, credit card terminals, lock systems, website interfaces. Support basic time clock and timekeeping device connectivity in coordination with HR-Engineering.
Maintain familiarity with reporting tools such as SSRS until legacy systems are upgraded.
Support the safe adoption of Power Platform tools, Power BI, Power Automate, maintaining simple flows reports and coordinating complex work with the MSP.
Security, Compliance, & Vendor Coordination
Follow IT security best practices: patching, antivirus, MFA, secure configurations, and least privilege access. Escalate security concerns promptly and assist with incident response under direction of management or the MSP. Coordinate escalations with the MSP and track status through resolution. Ability to manage multiple tasks and adjust to changing priorities
Working Conditions / Physical Requirements
Primarily on-site role in an office/hotel environment with regular employee and vendor interaction. Ability to lift and move IT equipment up to 50 lbs. with or without accommodation.
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Occasional work in network/server rooms, including ladders, tools, or confined spaces as required.
Certifications None required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to: sit; stand; walk; use hands to finger/wrist and hand motions for typing; reach with hands and arms; see, speak and hear. The employee must occasionally lift and/or move up to 50 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL CONDITIONS & WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to general office environment working conditions. The noise level in the work environment is generally low to moderate
The employee must be able to:
Work effectively in a stressful and changing environment. Communicate well verbally and in writing with others. Effectively deal with guests, customers and visitors. Accept constructive criticism from supervisors. Change activity frequently and cope with interruptions. On occasion, be consulted by telephone and/or called in to work on short notice in response to emergencies and/or urgent conditions at the property.
