Company: Perfect Zero
Location: Essex Junction, Vermont
About Perfect Zero
Perfect Zero is committed to delivering high-quality products and exceptional customer experience within the firearms industry. We value professionalism, teamwork, craftsmanship, and continuous improvement in everything we do.
Position Summary
Perfect Zero is seeking a knowledgeable and customer-focused Customer Service Representative to support customers throughout the sales and service process. This role is responsible for providing exceptional customer support, answering product-related questions, processing orders, and helping ensure high-quality customer experience.
The ideal candidate will have strong communication skills, attention to detail, and a working knowledge of firearms and related products. This position works closely with internal teams to support smooth daily operations and maintain professional customer experience.
Key Responsibilities
Customer Support
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Respond to customer inquiries via phone and email in a professional and timely manner
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Assist customers with product information, order updates, troubleshooting, and general support
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Provide knowledgeable guidance regarding firearms, components, accessories, and related products
Order Processing & Coordination
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Process customer orders accurately and efficiently
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Coordinate with internal departments regarding order status, shipping, and production timelines
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Maintain accurate customer records and communication history
Product Knowledge
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Develop and maintain a strong understanding of company products and services
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Clearly explain product features, compatibility, and usage to customers
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Assist customers in identifying solutions that best fit their needs
Issue Resolution
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Resolve customer concerns professionally and efficiently
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Escalate complex issues when necessary while maintaining strong customer communication
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Support warranty or return-related processes as needed
Qualifications
Required:
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Working knowledge of firearms and firearm-related products
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Previous customer service experience
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Familiarity with order entry, CRM, or ERP systems
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Strong communication and interpersonal skills
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High attention to detail and organizational ability
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Professional demeanor and strong problem-solving skills
Key Competencies
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Strong customer-first mindset
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Reliable and team-oriented
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Ability to communicate technical information clearly
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Organized and detail-driven
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Positive attitude with strong follow-through
Schedule & Benefits
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Full-time, on-site position
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Monday through Friday schedule (hours to be discussed during interview process)
Compensation
Benefits Include:
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Health, Vision, and Dental Insurance
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401(k) with company match
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Paid Time Off & Sick Time
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Access to company gym and wellness resources
