Job Summary
Job description:
We are a busy, reputable and rapidly growing Ophthalmology practice dedicated to providing compassionate, high- quality care for our patients. We pride ourselves on professionalism, efficiency, and outstanding patient experiences.
Position Overview:
This role requires ability to work in a busy environment, excellent communication, strong organizational skills, and prior experience working in a medical office.
Responsibilities:
- Answer a high volume of incoming calls professionally and efficiently.
- Schedule appointments and assist with patient inquiries and route calls as needed.
- Verify patient information and accurately document calls.
- Provide outstanding customer service with every patient interaction.
- Assist with additional administrative duties as assigned.
Qualifications:
- Previous call center, medical office or customer service experience preferred.
- Excellent communication and multitasking skills in a fast-paced environment.
- Strong computer and data entry skills.
- Possess a professional and empathetic demeanor.
- A positive attitude and ability to remain calm under pressure.
- Familiarity with electronic medical records (EMR) systems preferred
- High school diploma or equivalent required: additional training in medical office administration a plus.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
