The Service Manager main responsibility is to interact with the front of the house team, greeting customers at the entrance, dealing with customer issues and complaints, hiring and training new employees. They also have to create reports that update owners on how the restaurant is performing.
The Service Manager’s common responsibilities are:
- Oversee and guide all activities of the serving and host team
- Coordinate schedules (through Interaction with the business team)
- Ensure team follows best practices and maintain service level
- Scheduling of team
- Develop problem management and service improvement plans.
- Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services
The Ideal Candidate will:
- Have an upbeat and positive attitude
- Be guest and service focused
- Have open availability
- Possess strong interpersonal skills
- Be proactive and a problem solver
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Work Location: In person
