Operational Leadership
- Manage daily hub operations, including inbound package receipt, sortation, routing, staging, dispatch, and end-of-day reconciliation.
- Ensure packages are processed accurately and dispatched on schedule to meet delivery expectations and SLAs.
- Oversee the duty assignment process while maintaining compliance with IC contract guidelines and business rules.
- Maintain operational readiness, hub organization, and adherence to company safety and quality standards.
Team Management
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Lead and manage warehouse staff.
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Conduct hiring, scheduling, training, coaching, and performance evaluations.
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Address employee concerns, enforce company policies, and administer corrective actions when necessary.
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Foster a positive, productive, and safety-focused work environment.
Independent Contractor Management
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Serve as the primary point of contact for Independent Contractors regarding operational expectations, routes, and performance metrics.
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Ensure ICs receive accurate manifests, route information, and necessary operational communications.
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Monitor IC service performance, including on-time delivery, scan compliance, and customer satisfaction.
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Address performance or service-level concerns through contract-based feedback, performance improvement discussions, and adherence to non-employee engagement guidelines.
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Maintain strict compliance with the IC model—no direction, control, or behavior inconsistent with contractor relationships.
Performance & Quality Control
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Track and manage operational KPIs such as on-time delivery rate, exception volume, scan compliance, and productivity metrics.
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Implement process improvements to increase efficiency and reduce errors.
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Investigate and resolve delivery issues, escalations, and customer-impacting incidents.
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Ensure all packages are processed accurately and exceptions are handled quickly and correctly.
Safety & Compliance
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Enforce all DOT, OSHA, and company safety standards within the hub and during delivery operations.
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Conduct safety briefings, audits, and incident investigations.
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Ensure proper maintenance and inspection of company vehicles and equipment.
Communication & Coordination
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Serve as the primary operational point of contact for corporate operations, logistics partners, and internal departments.
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Communicate daily expectations, volume updates, and operational priorities to the team.
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Collaborate with regional leadership to align goals, staffing, and strategic initiatives.
Problem Solving & Decision Making
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Respond quickly to operational disruptions such as staffing shortages, delivery delays, weather impacts, equipment issues, and package anomalies.
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Make real-time decisions that maintain service quality and minimize customer impact.
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Use data to identify trends, root causes, and opportunities for improvement.
Qualifications:
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3+ years of operations, logistics, or transportation management experience.
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Prior experience working with Independent Contractors, vendors, or 1099 delivery partners.
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Understanding of last-mile routing, delivery operations, and DOT/OSHA guidelines.
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Ability to work flexible hours including early mornings, evenings, weekends, and peak seasons.
Preferred
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Experience in parcel delivery, gig-economy logistics, or e-commerce distribution.
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Experience using TMS/WMS delivery or fleet management systems.
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Safety, compliance, or logistics certifications.
Skills:
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Strong leadership skills with the ability to manage frontline teams in a fast-paced environment.
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Strong analytical abilities and comfort managing KPIs and operational data.
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Excellent communication, organization, and conflict management skills
