Taproom Manager, Headlands Brewing Walnut Creek
OVERVIEW:
Headlands Brewing Walnut Creek sits in the heart of one of the Bay Area's most vibrant business and lifestyle communities. Our Beer Garden has become a gathering place for neighbors, families, professionals, and local businesses looking for exceptional craft beer, great food, and genuine hospitality. From weekday lunches and happy hours to private events and weekend celebrations, no two days are ever the same.
As Taproom Manager, you'll lead our busiest and fastest-growing location. You'll build and inspire a high-performing team that delivers warm, authentic hospitality while creating the systems and culture that make great service look effortless. Whether it's a busy Friday night or a large corporate event, you'll set the standard through your leadership.
More than running shifts, you'll become an ambassador for Headlands within the Walnut Creek community, building relationships with guests, local businesses, and community partners while helping make our Beer Garden the go-to destination for gatherings of all kinds.
If you're an experienced hospitality leader who loves developing people, building community, and delivering exceptional guest experiences, we'd love to meet you.
POSITION SUMMARY – Taproom Manager, Headlands Walnut Creek
As Taproom Manager you are the key day-to-day face of Headlands Walnut Creek. You are responsible for several areas of Front of House Operations, including but not limited to:
- Exemplifying Headlands culture and values
- Providing leadership and supervision to staff, ensuring a high quality of performance
- Managing and training the taproom staff, including: recruiting, training, motivation, scheduling, performance reviews, disciplinary actions, and terminations
- Ensuring that all employees are provided with clear and concise work instructions, and that all daily supervisors understand performance requirements
- Running FOH Service
- Offering oversight and guidance for our Beer Deputy and assisting with the Beverage Program as needed
- Oversight / management of all labor costs and COGs
- Oversight of all employee paperwork
- Ordering, purchasing and inventory management of items required for operations
- Cash handling & bank deposits
- Developing, marketing and selling events and catering menus and packages, in conjunction with our Kitchen Manager.
- Training FOH team members including but not limited to the following:
- Customer service
- Steps of service
- Upselling
- Employee relations and company culture
- Food and beverage knowledge
- Developing strong relationships with our strategic partners at UC Berkeley
- Managing all private and public onsite events
- Submitting all FOH schedules for approval
- Organizing and overseeing employee reviews (at a minimum, annually)
REQUIREMENTS & QUALIFICATIONS
- Minimum 5 years of experience in a bar, restaurant or taproom environment, with at least 3 years of management experience
- Strong knowledge of beer, wine, spirits and cocktails, and ability to train other staff on serving standards and customer communication
- Superior people skills and the ability to clearly communicate via verbal, written, and phone communications
- Excellent analytical, observational, and overall exemplary people and communication skills with all internal and external stakeholders
- Strong software skills/experience in, but not limited to: MS Office, Google Drive, Slack, Asana
- Strong knowledge of, and experience in, building revenue streams. Such as: events, reservations, catering on site and offsite, etc.
- Proven ability to prioritize and balance multiple tasks in a busy work environment
- Excellent troubleshooting and problem solving abilities
- A passion for the craft beer industry, and all that is great about the Bay Area
- Extensive POS / inventory experience including programing, reporting, service flow, etc (ideally with TOAST / xtraCHEF)
- Able to stand for long periods of time as shifts can be up to 8 hours with breaks
- Able to lift up to 30lbs will twisting and turning (beer cases, glass racks, etc)
- Reliable transportation to work
- Comfortable working in loud environments with moderate to medium amounts of noise
COMPENSATION PACKAGE
- Full Time Non Exempt Hourly Position - $25 per hour in service shifts, and $30 per hour for administrative work.
- Participation in tip pool while in service
- Benefits: Health, Dental, Paid Time Off, 401(k) with generous company match, 50% discount on everything at Headlands retail locations, plus great food & beer!
If you are interested in applying, please submit your resume and a cover note on why we'd be crazy not to hire you for this role. Applications without both will not be considered!
ABOUT HEADLANDS BREWING
Headlands brews great beer with a greater purpose — a workplace where people thrive, spaces where community comes first, and a commitment to leaving our planet better than we found it. Headlands - A Better World Is Brewing!
Headlands is a proud member of 1% For The Planet – donating at least 1% of sales to environmental causes every year
Headlands Brewery provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headlands Brewing complies with applicable state and local laws governing nondiscrimination in employment.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Shift:
Application Question(s):
- Did you include a cover letter telling us why we'd be crazy not to hire you?
Work Location: In person
