Overview:
You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.
Main Responsibilities:
- Manage equipment fleet, monitor performance, and coordinate service response.
- Provide on-site helpdesk support and act as point-of-contact for escalations.
- Administer workflow scanning configurations, firmware updates, and device deployment.
- Monitor consumables, parts inventory, and order fulfillment.
- Coordinates device installations, moves, and decommissions.
- Maintain service reporting tools and generate regular client-facing reports.
- Integrate and operate within client ticketing/helpdesk systems.
- Collaborate with service teams and escalate major incidents as needed.
What you need to Succeed:
- Prior experience managing a print or equipment fleet environment.
- Familiarity with printers, MFDs, and Local Area Networks (LANs)
- A+ certification or relevant technical training preferred.
- Experience with software/server administration and configuration.
- Proficient in Microsoft Office, basic networking, and device troubleshooting.
- Strong organizational skills, customer service mindset, and communication abilities.
How we set up you for Success:
- Full onboarding and technical training.
- Access to support tools and advanced remote monitoring system.
- Career development with regular reviews and improvement plans.
- Adherence to client compliance and training programs (e.g., HIPAA, security).
Additional Benefits:
- Substantial growth opportunities for future career development within a supportive and collaborative company culture
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
- Competitive hourly compensation with overtime potential.
- A culture that prioritizes flexibility, safety, and work-life balance.
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