Responsibilities:
- Greet customers and ensure they are comfortable with the process
- Manage telephone traffic.
- Communicate effectively.
- Coordinate with insurance companies to facilitate the claims process.
- Schedule repair appointments.
- Ensure customer satisfaction by delivering high-quality service and resolving issues efficiently.
- Assist in parts invoice posting and reconciliation of vendor statements.
Requirements:
- Excellent communication skills and a customer-focused attitude.
- Previous experience in customer service, preferably in an automotive or collision repair environment.
- Knowledge of basic automotive terminology and repair processes.
- Strong organizational skills and attention to detail.
- Knowledge of CCC One and the collision repair industry would be extremely helpful.
- Clean Driver’s License
Benefits:
- Competitive compensation based on experience.
- Comprehensive benefits package, including health, dental, vision, and life insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Referral program
- Employee assistance program
- Flexible spending account.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Referral program
Shift:
Work Location: In person
