Company Overview
Gastroenterology Associates of Western Michigan (GAWM) is a dedicated medical practice committed to providing compassionate, state-of-the-art gastroenterological care. Established in 1985, the organization values respectful treatment of all patients and staff, emphasizing quality healthcare and research-driven advancements. GAWM fosters a diverse and collaborative environment where every team member's input is highly valued.
Job Summary
We are seeking a proactive and detail-oriented Appointment Scheduler to join our healthcare team. The ideal candidate will excel in managing patient appointments with professionalism and efficiency, utilizing strong communication skills and technological proficiency. As an Appointment Scheduler, you will play a vital role in ensuring smooth clinic operations by coordinating schedules, confirming appointments, and providing exceptional customer service to our patients.
Duties
- Manage patient appointment scheduling through various communication channels, including phone calls and electronic systems.
- Confirm upcoming appointments with patients and reschedule as necessary to optimize clinic flow.
- Utilize EMR software and scheduling tools to accurately record patient information and appointment details.
- Coordinate with medical staff to ensure availability and proper allocation of resources for scheduled procedures.
- Provide courteous assistance to patients, addressing inquiries related to appointment times, procedures, or follow-up care.
- Maintain organized records of scheduled appointments, cancellations, and rescheduling activities for reporting purposes.
- Support the clinic’s operational efficiency by adhering to scheduling protocols and proactively managing appointment conflicts.
Skills
- Strong proficiency in EMR software, scheduling systems, and sales technology adoption tools such as Salesforce.
- Excellent communication skills in English, with the ability to convey information clearly and empathetically over the phone.
- Demonstrated experience in outbound calling within a healthcare or customer service setting.
- Ability to negotiate appointment times effectively while maintaining positive relationships with patients and staff.
- Experience with collection of insurance and co-pays.
- Proven organizational skills with the capacity to manage multiple schedules efficiently in a fast-paced environment.
Join our team as an Appointment Scheduler to contribute directly to delivering seamless healthcare experiences through exceptional coordination and communication!
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
