Company Description
Platinum Copier Solutions LLC is a rapidly growing office technology provider headquartered in Humble, Texas, proudly serving the greater Houston area and surrounding communities. Our mission is to deliver high-end copier and printing solutions at competitive prices while providing practical, real-world business support to our clients. This commitment has earned us a loyal customer base and continues to drive our growth.
We are committed to fostering a professional, team-oriented environment where employees can grow their technical skills, deliver exceptional service and take pride in their work. This is an opportunity to join a company where you can build a long-term career – one you can truly see yourself retiring from.
Field Service Technician – Greater Houston and Surrounding Area
Platinum Copier Solutions is seeking a skilled and customer-focused Field Service Technician to support our client base across the greater Houston and surrounding area.
This role is primarily responsible for the diagnosis, repair, maintenance, and installation of copiers, printers and office technology equipment in a field-based environment. The ideal candidate enjoys hands-on technical work, problem-solving, and building strong customer relationships.
Responsibilities and Duties:
- Must be a personable self-starter that is comfortable in the field working directly with Customers
- Provide on-site service, maintenance, and repair for copiers, printers, and multifunction devices
- Diagnose and resolve hardware, software, and connectivity issues (network printing, scanning, etc.)
- Perform preventive maintenance to ensure optimal device performance
- Deliver daily a high level of customer service, ensuring clear communication and timely resolution
- Manage and complete assigned service calls, orders, priority levels within scheduled timeframes
- Maintain accurate service records, parts usage, and call notes
- Continuous collaboration with the internal team to resolve customer issues and improve service outcomes
- Communicate effectively with a diverse workforce and Customer base to ensure clear and accurate communication
- Maintain company vehicle, tools, and parts inventory
- Responsible for fleet vehicle maintenance checklist
- Identify opportunities to improve service efficiency and customer satisfaction
- Participate in special projects and perform other duties as assigned based on business needs
Experience and Qualifications:
- Valid Texas Driver’s License with a clean driving record
- Experience in copier/printer service, office equipment repair, or related technical field preferred
- Excellent communication skills with a customer-first mindset
- Strong working knowledge of Windows operating systems, basic networking, print drivers, scanning configurations, and connectivity troubleshooting
- Experience with Sharp copier products and brand preferred
- Strong mechanical and troubleshooting skills
- Ability to work independently and manage time effectively in a field environment
- Ability to lift and move equipment (with appropriate tools/assistance)
Note: This job description is intended to provide a general overview of the position. Responsibilities and requirements may be adjusted based on business needs.
What We Offer:
- Competitive hourly pay based on experience.
- Company vehicle (for field service use)
- Opportunities for training and career growth
- Supportive team environment with strong leadership
Pay: $16.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
