Help Clients. Support Pets. Make a Real Impact.
Looking for meaningful work? Come join our front desk!
Anne Arundel Veterinary Emergency Clinic (AAVEC) has been delivering outstanding patient care for over 35+ years. Located just five minutes from downtown Annapolis, our state-of-the-art emergency and referral center is open 24 hours a day, 7 days a week, 365 days a year.
We are proud to have a large, collaborative team that includes over 20+ veterinarians, 50+ technicians, 25+ assistants, and 17+ client service representatives. In addition to our emergency and critical care services, we work alongside on-site specialists in Neurology, Cardiology, Internal Medicine, Oncology, Surgery, Ophthalmology, and Rehabilitation.
Client Service Representatives (CSRs)
Who You Are
You’re the calm in the storm. You communicate clearly, think quickly, and understand that a kind word or steady tone can make all the difference for a client in crisis. You take pride in creating a positive, professional experience—even when things get hectic. You’re highly organized, detail-oriented, and able to juggle multiple responsibilities without losing your sense of empathy or composure.
What You’ll Do
- Greet clients warmly and professionally—both in person and over the phone
- Triage incoming calls using a multi-line phone system, assess urgency, and respond to inquiries promptly and accurately
- Evaluate arriving cases to help prioritize patient care
- Clearly explain treatment plans, next steps, and associated costs
- Act as a communication link between clients, clinicians, and referring veterinarians
- Process payments and financial transactions accurately and with discretion
- Maintain and update electronic medical records and patient documentation
- Provide emotional support and guidance—especially during sensitive or end-of-life situations
- Facilitate smooth check-in, update, and discharge processes
- Handle client concerns and complaints with empathy and professionalism
- Maintain a clean, welcoming, and organized lobby/waiting area
- Collaborate with fellow CSRs to ensure seamless team coverage and support
What We’re Looking For
- Veterinary experience or a minimum of 2 years of high-level customer service experience
- Experience in fast-paced, emotionally demanding environments strongly preferred
- Self-motivated and able to work independently without constant supervision
- Skilled at multitasking and communicating clearly under pressure
- Strong attention to detail and confidence working with sensitive or confidential information
- Tech-savvy and quick to learn veterinary-specific software systems
- Professional demeanor with experience in de-escalating tense or emotional situations
- Flexible, adaptable, and eager to learn and grow in a fast-paced environment
- Availability to work weekends and holidays as part of a rotating schedule
Available Shifts
12pm – 10pm
5pm – 3am
8pm – 6am – Veterinary Experience Required for this shift
Positions follows a four-day, 10-hour schedule, giving you three days off each week.
For those interested in additional hours, there may be opportunities to pick up extra shifts based on clinic needs.
What We Bring to the Table
- Medical, Vision & Dental Insurance
- Excellent Paid Time Off Program
- Double Time on Holidays
- Continuing Education - $1,500 per year
- Company paid uniforms
- Tuition Reimbursement Program for Veterinary Technology Degree
- Generous Employee Pet Discount
- 401k with Company Match
- Disability Insurance, Life Insurance, HSA/ FSA
- Opportunities for training and career development
- A close-knit, collaborative, mission-driven team
Compensation
- Based on experience
- $20 - $30/hour
Generous Shift Differential
- Additional $2 per hour between 4p-12a
- Additional $5.5 per hour between 12a-8a
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- Continuing education credits
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
