Member Experience & Support Specialist
QuikFit 24/7 — Hartford & Central City, Kentucky
Full-Time | Hourly | Must live in or near Hartford or Central City, KY
About the Role:
This isn't a sit-at-a-desk-and-wait job. It's a role for someone who likes to move, likes to solve problems, and takes pride in knowing their work actually matters.
QuikFit 24/7 is transitioning to a modern, centralized operations model across multiple gym locations. As our Member Experience & Support Specialist, you'll be the human connection that keeps our members happy and our facilities running right. You'll split your week between our Hartford and Central City locations — approximately two days at each — where you'll handle light facility upkeep while staying connected to members remotely through phone and digital communication.
This is a ground-floor opportunity with a growing gym brand. If you're dependable, proactive, and the kind of person who notices when something needs to be done and just does it — this is your kind of role.
What You'll Be Doing
Member Support — This is the Core of the Role
- Answer inbound phone calls and messages from members across multiple locations
- Resolve billing questions, access issues, account updates, and general inquiries quickly and professionally
- Handle member concerns with a calm, solutions-first approach
- Follow up on unresolved issues to make sure nothing falls through the cracks
- Support outbound outreach — texting and messaging current and former members as part of retention campaigns during downtime between calls
Facility Presence — Hartford & Central City
- On-site approximately two days per week at each location (schedule TBD)
- Light cleaning duties — restrooms, equipment wipe-downs, floors, trash, restocking supplies
- Equipment and facility spot-checks — identify anything that needs attention and report it promptly
- Represent the gym to any members you encounter on-site — friendly, professional, and helpful
Administrative
- Log member interactions and notes in our CRM system (training provided)
- Escalate issues that need management attention quickly and clearly
- Help maintain a clean, organized record of member communications
What We're Looking For
You are:
- Reliable and consistent — you show up when you say you will and follow through on what you commit to
- Comfortable on the phone — you don't mind calling people, answering questions, and handling the occasional frustrated member with professionalism
- Hands-on and self-directed — when you're on-site, you don't need to be told what needs cleaning or fixing. You see it and you handle it
- Organized under pressure — you can juggle phone calls, messages, and tasks without dropping the ball
- Assertive without being aggressive — you know how to hold your ground professionally, follow process, and get things resolved without escalating situations unnecessarily
- Tech-comfortable — you're fine working in a CRM, sending texts, and managing communication digitally. Training will be provided but you need to be willing to learn
You must:
- Live in or near Hartford, KY or Central City, KY — proximity to both locations is essential
- Have reliable transportation to get between gyms on your scheduled days
- Be able to work independently without direct supervision on-site
- Have basic experience in customer service, phone support, or a similar role
- Be physically able to perform light cleaning and facility tasks
Why This Role Works for the Right Person
- Consistent schedule — you know where you'll be and when
- No two days look exactly the same — some time on-site, some time on the phone
- You'll be a key part of a lean, high-functioning team that's building something new
- Room to grow as the model expands to additional locations
- Work with a team that actually values what you do
Culture Index Note
Candidates will be asked to complete a Culture Index survey as part of the interview process. We're looking for someone who is structured and process-driven, but also adaptable and comfortable working independently across different environments. If you thrive when you have clear expectations but the freedom to handle things your own way — you'll fit right in.
Complete the Culture Index here — copy and paste into a separate browser:
https://go.cultureindex.com/p/7fOVCYE7vkYrtOqk1enN
YOU MUST COMPLETE THE CULTURE INDEX SURVEY!!!!
Applications without a completed Culture Index will not be considered.
Compensation
- Hourly base pay (details discussed during interview)
- Performance-based retention bonuses
- Opportunity to grow with the company
To Apply
Submit your application and include a brief note about your customer service background and why this role fits your lifestyle. Both steps — the Indeed application and the Culture Index — must be completed to be considered.
QuikFit 24/7 — Stronger Together.
Pay: From $15.00 per hour
Benefits:
Work Location: In person
