Midwest Mattress is a locally owned sleep retailer known for a no-pressure, consultative shopping experience. This role is ideal for someone who can run a showroom professionally, build trust quickly, and stay productive during slower traffic through follow-up, organization, and great service.
If you’re looking for a steady environment where you can do things the right way—not a chaotic, high-traffic floor—this is a strong fit.
What you’ll do (day-to-day)
- Greet guests and guide them through a calm, consultative mattress fitting
- Ask questions, make clear recommendations, and help guests choose confidently
- Create quotes and track follow-up in our CRM (a major success driver)
- Respond to inbound calls/texts and provide outstanding customer service
- Set appointments and follow up with guests who are still deciding
- Keep the showroom organized, clean, and ready for the next guest
You’ll be a great fit if you…
- Are self-motivated and can own your day—even when the showroom is quiet
- Enjoy follow-up and take pride in being organized
- Like helping people make decisions (not just showing options)
- Show up on time, follow through, and can commit to a weekend schedule
- Work well independently without constant supervision
- Can be “Iowa Nice” for a full 10-hour shift
This role is NOT a fit if you…
- Do not want to work weekends
- Don’t enjoy independent work and proactive follow-up (you’ll likely feel stuck here)
- Dislike goals or being held accountable to results
- Aren’t open to coaching
- Need someone to “hold your hand”
Qualifications (preferred)
- 1+ year experience in sales, retail sales, hospitality, customer service, or the military
- Comfortable with Microsoft tools and basic CRM use
- Reliable transportation
- Professional communication and strong follow-through
Compensation & benefits
- Base pay + monthly bonus opportunities
- Paid training + ongoing coaching
- 100% employer-paid medical benefits
- Dental / Vision, 401(k) match, PTO, employee discount
- Growth path to Manager-in-Training for strong performers
Equal Opportunity Employer
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you available to work weekends?
- Do you have reliable transportation?
Experience:
- Customer service: 1 year (Required)
Work Location: In person
