Job Summary:
The Shift Manager's primary function is to assist the store management team in the overall operation and performance of the store, which includes sales, merchandising, animal care, cleaning, and adherence to all company guidelines and procedures to ensure efficient daily operations. In this position, you will be required to support the Store Manager in communicating, and being able to articulate our vision, values, and priorities to the team. The position will also drive the achievement of daily sales goals and complete tasks as the manager on duty in the absence of Store and Assistant Manager. This position requires you to follow and enforce all company policies and procedures communicated by the Sunrise Store Support Office.
Essential Details and Responsibilities:
Sales Leadership
- Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
- Monitor teams on the expected customer service and selling models, communicates with Store Manager / Assistant Manager on observations.
- Celebrating and recognizing the team's efforts and accomplishments.
- Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself appropriately when communicating verbally, in writing, or by email.
Customer Excellence
- Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
- Lead and demonstrate engagement. Be a role model demonstrating excellent customer service, brand, and loyalty awareness.
- Protect employees and customers by maintaining a safe and clean store environment. Required to maintain cleanliness and well-being of all livestock including animal care and feeding. Accountable for the protection of all company assets both tangible and intangible.
Operations and Team Building
- Supports, understand and accountable for maintaining store and brand standards, operational excellence and meeting all safety requirements.
- Communicate relevant store communications and distribute information to store employees accordingly, and ensure any required actions are completed in a timely manner.
- Support inventory management - Place orders within budget and drive sales.
- Support in maintaining the fish system, including inventory, ordering, and adhering to budgets.
- Partners with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
- Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner.
- Support the execution of new hire training checklists, all training plans, and merchandising guidelines.
- Support the execution of community events and partnering with various rescue agencies.
- Complete tasks and other duties as assigned by store management.
Business Insight
- Understands the business. Regularly monitor business throughout the day / shift. Needs to be able to react to business needs.
Experience, Education, Certifications
- Minimum 1 years in a retail management role
- Enjoy working with and around animals.
- College degree, an asset
Job Requirement
- Ability to work a flexible work schedule which includes morning, evenings, weekends and/or holidays.
- Valid driver's license and access to a motor vehicle preferred.
Physical Demands, Working Conditions and Effort of position:
- Several duties require physical exertion and dexterity. Heavy lifting up to 55lbs required several times throughout a shift.
- Majority of tasks do not require long periods of mental concentration. One notable exception would be inventory ordering.
- Most of the time is spent on the selling floor, standing, or moving around. Active listening required when communicating / speaking with customers and employees.
- Active observation required when merchandising the store.
- Works in a relatively temperature-stable environment.
- May occasionally need to work alone.
- Accidental injuries from pets are possible.
- Common injuries are slips/trips/falls and strains/sprains due to lifting.
Competencies:
- Customer Focus: Is a role model providing excellent service to customers. acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Ensure all procedures, policies, and standards are understood and followed by employees when taking care of customers.
- Motivating Others: Creates and supports a culture in which people want to do their best; can motivate and influence others; can communicate tasks and decisions down; empowers others; is someone people enjoy working for and with.
- Drive for Results: Stays optimistic and resilient despite challenges/setbacks. Providing direction, delegating, and removing obstacles to get work done to achieve and exceed goals. Understand the balance needed between service, selling and tasking - productive multitasker.
- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she/them disagrees.
- Compassion: Genuinely cares about people; is available and ready to help; is sympathetic to the plight of others who are not as fortunate; demonstrates real empathy with the joys and pains of others.
- Time Management: Uses his/her/their time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can take on a broader range of activities.
- Delegation: Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibilities and accountability; tends to trust people to perform.
Environmental Factors/Physical Demands
During employment, you may be given access to business information, customer and/or personnel information, and other company policies, which Pet Supermarket regards confidential and request you maintain such information confidential. While performing job duties, the employee is regularly required to have the ability to maintain open communication with customers, fellow employees, and upper management. Access, input, and retrieve information from the computer system. Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job such as typing, data entry, and vision to monitor, sitting/standing for extended periods of time, bending, reaching, kneeling, stooping, and maybe subject to lifting up to 40 pounds.
