Love dogs? Love people? Love being part of a fast-paced team? We’d love to meet you!
Village Pet Spa is a full-service dog boarding, daycare, and grooming facility where exceptional customer service, outstanding pet care, and teamwork are at the heart of everything we do. As a Customer Service Representative (CSR), you’ll be one of the most important connections between our clients and our team. You’ll be the friendly, professional face of Village Pet Spa—welcoming pet parents, answering questions, solving problems, and helping create a positive experience for our customers from the moment they walk through our doors.
We know that not every day is filled with wagging tails and happy conversations. A great CSR knows how to listen, communicate with empathy, stay calm, and work toward a solution that turns a difficult situation into a positive one.
But you won’t be doing it alone. Teamwork is essential to this role. Our Customer Service team works closely with our Boarding, Daycare, and Grooming departments to keep communication clear, support one another, and make sure our clients and their pets receive the best possible care. We’re looking for someone who understands that a positive workplace starts with respect, communication, accountability, and a willingness to help wherever needed.
If you’re a people person who genuinely loves pets, thrives in a team environment, and can turn challenges into solutions while keeping a positive attitude, you may be the perfect addition to Village Pet Spa!
What You'll Do
- Welcome pet parents and their furry family members with a warm, friendly attitude.
- Answer phones, emails, and other incoming communications while providing helpful, professional service.
- Schedule boarding, daycare, grooming, and other pet services.
- Use various computer programs to maintain accurate client and pet records.
- Assist with payments, transactions, and other front-desk responsibilities.
- Help maintain a clean, organized, safe, and welcoming environment.
- Work closely with dogs of all breeds, personalities, and sizes.
- Support our boarding, daycare, and grooming teams whenever needed.
- Help create an exceptional experience for both our clients and their pets.
What We're Looking For
We’re looking for someone who:
- Has a genuine passion for dogs and their care.
- Loves providing outstanding customer service.
- Is friendly, positive, dependable, and professional.
- Can stay calm, organized, and upbeat in a busy environment.
- Is comfortable learning and using computer systems.
- Communicates clearly and works well with a team.
- Is comfortable being around and physically interacting with dogs of all sizes.
- Understands that working with dogs can mean fur on your clothes, happy chaos, and a little slobber now and then!
A Few Things to Know
This is a fast-paced, physically active position. You’ll spend your day interacting with dogs and people, moving around the facility, and helping keep things running smoothly.
Our hours can vary, and shift start times may be as early as 7:00 AM, while shift end times may be as late as 6:00 PM.
Pay: Hourly wage plus tips!
If you’re someone who can greet a pet parent with a smile, keep your cool when things get busy, and get excited when a happy dog walks through the door, you may be exactly who we’re looking for!
Come join the Village Pet Spa team and help us make every day a great day for our clients—and their best friends.
Pay: $14.00 - $14.50 per hour
Benefits:
Shift:
- Day shift
- Evening shift
- Morning shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
