UPMC's Western Maryland Urgent Care - South Cumberland is seeking an Office Assistant I to join their team! This full-time position will work three 12-hour shifts per week from 7:30am to 8:00pm, with rotating weekends. Travel to the Frostburg location may be required based on staffing needs. Prior medical office or front desk experience is preferred.
Responsibilities:
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Verify necessary information and records in the medical record and computerized scheduling system.
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Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
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Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
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Maintain clean, orderly waiting area including beverage area and reading materials.
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Prepare patient charts for upcoming appointments.
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Answer telephone, screens calls, takes messages, and provides information.
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Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
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Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
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Answer questions regarding patient appointments and testing.
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Complies with all UPMC Health System policies and procedures.
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Maintain strict confidentiality related to medical records and other data.
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Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
